Audience

Companies interested in a flexible ITSM solution

About IncidentMonitor

IncidentMonitor™ is an advanced and flexible ITSM solution. Developed, delivered and supported from our Canadian office. Since 1999 Monitor 24-7 Inc. has developed a healthy user base across the US, Canada and Europe. Functionality, features and best practice templates like 10 ITIL processes, HR processes, customer surveys, etc...are delivered out-of-the-box. IncidentMonitor™ is more than just an application for IT and ITIL support, it is a Service Management framework with an integrated Workflow Engine, Self Service Portal and Service Catalog Designer. This, coupled with a no module approach, allows you to extend your service delivery beyond Service Desk into other areas of the organization.

Pricing

Starting Price:
$21 per user per month
Free Trial:
Free Trial available.

Integrations

No integrations listed.

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Company Information

Monitor 24-7
Founded: 1999
Canada
www.monitor24-7.com/pages/incidentmonitor

Videos and Screen Captures

You Might Also Like
Simplify Purchasing For Your Business Icon
Simplify Purchasing For Your Business

Manage what you buy and how you buy it with Order.co, so you have control over your time and money spent.

Simplify every aspect of buying for your business in Order.co. From sourcing products to scaling purchasing across locations to automating your AP and approvals workstreams, Order.co is the platform of choice for growing businesses.

Product Details

Platforms Supported
SaaS
Windows
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

IncidentMonitor Frequently Asked Questions

Q: What kinds of users and organization types does IncidentMonitor work with?
Q: What languages does IncidentMonitor support in their product?
Q: What kind of support options does IncidentMonitor offer?
Q: What type of training does IncidentMonitor provide?
Q: Does IncidentMonitor offer a free trial?
Q: How much does IncidentMonitor cost?

IncidentMonitor Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Multiple Brands / Products

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal