Audience
Enterprise-level companies in banking, investment, retail, hospitality, insurance, travel, health and more.
About InTheChat
InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing.
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Integrations
No integrations listed.
Company Information
InTheChat
Founded: 2010
Canada
inthechat.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Android
iPhone
iPad
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online
InTheChat Frequently Asked Questions
InTheChat Product Features
Call Center
Blended Call Center
Call Logging
Escalation Management
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Customer Engagement
Analytics
Churn Management
Communication Management
Live Chat
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Customer Experience
Action Management
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Customer Segmentation
Feedback Management
Knowledge Management
Survey Management
Trend Analysis
Customer Service
Alerts / Escalation
Live Chat
Performance Metrics
Appointment Management
Call Center Management
Email Management
Knowledge Base
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Customizable Branding
SMS Marketing
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes
Artificial Intelligence
Polls / Voting
Text-to-Win
Social Media Marketing
Analytics
Contact Management
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Automated Publishing
Content Management
Conversion Tracking
