Audience
Enterprise-level companies in banking, investment, retail, hospitality, insurance, travel, health and more.
About InTheChat
InTheChat is a cloud-based digital marketing customer service platform built for the enterprise. Trusted by industry-leading brands including JPMorganChase, Mayo Clinic, and Universal Studios Florida, InTheChat makes it easy for companies to connect with customers via SMS, social media, live chat, email, instant messaging, and chatbots. It also features enterprise-level tools such as performance reports, secure authentication, text analytics, and skills-based routing.
Birdeye
Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
Learn more
Pipedrive
Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling.
Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.
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Twilio Flex
Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels.
Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications.
Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.
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Freshdesk
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint.
With Freshdesk, businesses can:
- Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view
- Improve agent productivity with smart workflow automation rules
- Deliver seamless self-service experiences with AI-powered chatbots and branded help centers
- Monitor key performance metrics with advanced analytics and custom reports
Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
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Integrations
No integrations listed.
Company Information
InTheChat
Founded: 2010
Canada
inthechat.com
Videos and Screen Captures
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The only software you need to increase cash flow, optimize resource utilization, and take control of your assets and inventory.
Product Details
Platforms Supported
SaaS
Android
iPhone
iPad
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online
InTheChat Frequently Asked Questions
InTheChat Product Features
Call Center
Blended Call Center
Call Logging
Escalation Management
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Recording
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management
Customer Engagement
Analytics
Churn Management
Communication Management
Live Chat
Community Management
Content Syndication
Feedback Collection
Gamification
Video Content
Customer Experience
Action Management
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Customer Segmentation
Feedback Management
Knowledge Management
Survey Management
Trend Analysis
Customer Service
Alerts / Escalation
Live Chat
Performance Metrics
Appointment Management
Call Center Management
Email Management
Knowledge Base
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Live Chat
Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Customizable Branding
SMS Marketing
2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Reporting/Analytics
Scheduled Messaging
Shortcodes
Artificial Intelligence
Polls / Voting
Text-to-Win
Social Media Marketing
Analytics
Contact Management
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Automated Publishing
Content Management
Conversion Tracking