ITP

Nexline is a digital phone or softphone. It is a self-contained phone app that uses your data plan. It’s a bit like Google Voice or WhatsApp except that it includes essential calling features and a work container that keeps “business” and “personal” separate. Nexline adds a second phone line to your personal phone, so you don’t need to carry two phones or mix work and play on the same device. Customers calling your business are greeted by an automated attendant. Say you have three sales reps, calls routed to sales could ring all three at the same time, or each in turn until it is answered, or go to voicemail. Team members can easily screen calls, forward them, put callers on hold, add participants, or hand a call off to someone else, any action they can do on an office phone, can now do on mobile, as well. With so many office staff now working from home at least one day a week, being able to efficiently route business calls to the right person on the right device matters.