Audience

Businesses, service providers, carriers, telecom operators, call centers, contact centers, ITSPs

About ICTContact

ICTContact is an advanced contact center solution featuring predictive dialing, progressive dialing, IVR studio, multi tenant and white label support. ICTContact is an automated and advanced contact center software solution supporting both inbound an outbound call center functionality along with campaign scheduling, AMD, DNC and automated press 1 telemarketing with real time call tracking and control. ICTContact also bundled with WebRTC based webphone and agent panel with full CRM integration options using REST APIs.

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Pricing

Starting Price:
$1500 one-time
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

ICTInnovations
Founded: 2006
Pakistan
www.ictontact.com

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Linux
On-Premises
Training
Documentation
Live Online
Videos
Support
Phone Support
24/7 Live Support
Online

ICTContact Frequently Asked Questions

Q: What kinds of users and organization types does ICTContact work with?
Q: What languages does ICTContact support in their product?
Q: What kind of support options does ICTContact offer?
Q: What other applications or services does ICTContact integrate with?
Q: What type of training does ICTContact provide?
Q: Does ICTContact offer a free trial?
Q: How much does ICTContact cost?

ICTContact Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

IVR

Survey Management
Call Recording
Voice Customization
Call Routing
Text to Speech
Multiple Scripts
Voice Mail
Call Center
Phone Key Input
Call Logging

ICTContact Verified User Reviews

Write a Review
  • Ellsa J.
    CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "ICTContact – A Complete Omnichannel Contact Center That Grows With You"

    Posted 2025-09-22

    Pros: ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label support, making it great if you ever want to serve different customers or brands under one roof.

    Cons: The learning curve early on is a little steeper than simpler SaaS tools, especially configuring all the dialing modes, IVR rules, and channel integrations — but after a few days, things settle nicely.

    Overall: Overall, ICTContact delivers a powerful and modern contact center solution that doesn’t compromise on flexibility or features. For someone who needs omnichannel communication (voice, WhatsApp, email etc.), good CRM integration, and a platform that can grow with your team, this is definitely among the best. It’s reliable, full-featured, and gives a strong foundation for high customer satisfaction and agent productivity.

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