Audience
HighEngage is designed for organizations that want to improve customer engagement, automate support, and enhance user experiences through AI-powered conversations
About HighEngage
HighEngage is an AI customer service platform that helps businesses deliver instant support, answer customer questions 24/7, and reduce support workload. Instead of making customers wait for a response, HighEngage helps teams provide fast, accurate answers using AI trained on their website, documents, FAQs, and business knowledge. Setup takes just minutes, requires no coding, and can be embedded on any website or web application. When AI can't resolve an issue, conversations can be handed over to a human agent, converted into support tickets, or used to capture leads for follow-up. Designed for growing businesses and support teams, HighEngage helps improve response times, increase customer satisfaction, reduce repetitive inquiries, and turn more website visitors into customers.
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❌ Problem
Support demands can become overwhelming, especially for B2C/B2B SaaS, e-Commerce, Marketplace, and FinTech companies. You likely have an ever-growing number of support tickets, with your current bot, such as Intercom or Zendesk, only addressing 30% of issues after extensive training. This situation is time-consuming, costly, and often leads to customer frustration and dropouts.
✨ Our Solution
Our Automatic Answering Bot:
- Enhances your existing bot's efficiency by 2-3x, increasing containment to 70-90% by learning from your FAQs, website, and text training.
- Provides precise answers, ensuring customer satisfaction.
- More than a simple embeddings search into GPT. Our proprietary model automates and executes actions like collecting leads or booking meetings
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Pricing
Starting Price:
$15/month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
Company Information
HighEngage
Founded: 2014
highengage.com
Videos and Screen Captures
Homepage
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Product Details
Platforms Supported
Cloud
Training
Documentation
Webinars
Videos
Support
Online
HighEngage Frequently Asked Questions
HighEngage Product Features
Chatbot
Human Takeover
Reporting / Analytics
Call to Action
Context and Coherence
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Sentiment Analysis
Social Media Integration
