Audience
Outbound calling sales teams
About Hero Outbound
Outbound Calling Solution Designed To Meet All Your Sales Needs. These features will enable your agents to be more effective on the phone – so they can sell more and service better. Predict agent availability and automatically optimize to have new customers on the phone ready...reducing time wasted on dialing and waiting for no-answers. Greet prospects by name and dive right into the call without wasting time on preliminaries. Access a real-time representation of your business' call statistics. Monitor the pulse of your call center to judge agent performance and quality. This can be utilized to maximize profitability and efficiency. Ensure that the right agents with the right skills sets are staffed at the right time. Manage risk with compliance and cybersecurity rooted in identity and access management. Avoid losing potential contacts or sales with an efficient system to track leads that call back from a previous missed call.
Dialfire
Dialfire is a cloud-native telephony platform for inbound and outbound phone campaigns. It comes with an extremely fast predictive dialer, which allows for up to 3 times more contacts to be called within the same amount of time in comparison to manual dialing. In addition to its dialing speed, the extremely user-friendly solution offers workflow automation, extensive real-time reports, statistics and monitoring for full transparency and control, while APIs ensure a smooth integration with existing infrastructure.
Complete inbound or outbound campaigns can be set up within minutes, directly from the browser, without any installation and still allowing for full personalisation.
Dialfire is developed in Germany backed by over 25 years of experience in the call center industry. For more info check out
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Squaretalk
Squaretalk is an integration-friendly call center platform for sales and support teams.
Empower your teams to excel with Squaretalk, the most affordable, scalable, and agent-friendly call center software designed to boost efficiency and productivity for your sales and support representatives.
- Expand Your Reach: Equip your business with local, mobile, and toll-free numbers in over 100 countries and 3,400 area codes, ensuring a seamless global presence.
- Effortless Integrations: Connect with popular CRM tools like Salesforce, Zoho, Hubspot, Pipedrive, Freshworks and others using native integrations or custom API.
- Smart Automations: Streamline your call center operations, route calls intelligently, and enhance customer satisfaction with our intuitive, user-friendly features.
- Trustworthy and Compliant: Count on Squaretalk to safeguard your data, providing industry-leading security measures and upholding strict compliance standards.
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CloudTalk
Searching for a smart call centre software? Try CloudTalk.io, a new-generation cloud phone system for SMEs, startups, online stores or call centers (sales and customer service teams).
25+ integrations with favorite CRM, helpdesk or e-commerce tools as Shopify, Salesforce, Pipedrive, Intercom at hand along with a 5-star rated customer success team make it easy to seamlessly migrate or set up your new cloud call centre from scratch.
We are rapidly growing every month and we have already successful cooperation with 1000+ companies across the world like DHL, Yves Rocher or Karcher.
Try 14 day FREE trial from CloudTalk (no credit card details required).
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ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio is The Future of Customer Engagement and Workforce Management Software
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Phones
- CRM
- UCaaS / CCaaS
- Dialer
- BPO & Outsourcing
Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways.
Featuring ways to make your job easier;
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network
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Integrations
Company Information
HeroBase
Founded: 2006
Denmark
www.herobase.com
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From improving customer experience through seamless sign-on to making MFA as easy as a click of a button – your login box must find the right balance between user convenience, privacy and security.
Product Details
Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
In Person
Support
Phone Support
Online
Hero Outbound Frequently Asked Questions
Hero Outbound Product Features
Auto Dialer
Call Recording
Call Reporting
Predictive Dialer
Call Center Management
Call Scripting
Lead Management
Power Dialer
Preview Dialer
Progressive Dialer
Surveys
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
Lead Capture
Lead Management
FCC Compliance
FTC Compliance