Audience
Customer service reps looking for a tool that simplifies support by piping all emails into a beautiful dashboard
About HelpSpace
Simplify Your Customer Support Team. An inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace. One Inbox For Your Channels. All messages from your different channels arrive in your inbox so you always stay up-to-date on new tickets. Reply Quickly And Efficiently. Change the status, assign an agent or just instantly reply to a ticket. Self-Service Sites. Setup your content with HelpSpace. Multiple self-service sites in various styles: Blog, HelpCenter, Documentation. Self-Service Articles. Adding links of your Self-Service articles is just a click away. Save time! Unlimited Customers. You can have as many tickets and customers as you like. Multiple Channels. Your inbox can receive messages from up to 5 channels in our Pro plan. Intuitive Interface. The interface is clean, simple, and very easy to use. Get Started In Minutes. We made the onboarding process really easy and straightforward
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Use Cases
Knowledge Base for Customers and Teams:
Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries.
IT Documentation (Including API Docs)
Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights.
Standard Operating Procedures (SOPs)
Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment.
User Manuals
Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.
Learn more
Pricing
Starting Price:
$5 per user, per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
HelpSpace
Founded: 2018
Germany
helpspace.io
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Support
Phone Support
Online
HelpSpace Frequently Asked Questions
HelpSpace Product Features
Help Desk
Customizable Branding
Email Integration
Interaction Tracking
Knowledge Base
Multi-Channel Communication
Self Service Portal
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Document Storage
IT Asset Management
Incident Management
Known Issue Management
Live Chat
Multiple Brands / Products
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
