Audience

The software is available in four pricing levels, which allow for small business to scale easily or large organizations to seamlessly integrate a full enterprise solution.

About HappyFox

HappyFox is a cloud-based Customer Support management software, designed to give any size operation the edge they need to increase customer satisfaction. With a highly customizable platform, mobile-ready interface, and multilingual capabilities, HappyFox offers users the ability to integrate with favorite 3rd-party apps seamlessly. Now that is what a 'best-of-breed' software looks like.

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Pricing

Starting Price:
$29.00/month/user
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

HappyFox
Founded: 2012
United States
www.happyfox.com

Videos and Screen Captures

HappyFox-NewOrder

HappyFox-NewOrder

HappyFox-NewOrder HappyFox-PendingTickets HappyFox-Reports
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Product Details

Platforms Supported
SaaS
Android
iPhone
iPad
Training
Documentation
Webinars
Live Online
In Person
Support
Online
24/7 Live Support

HappyFox Frequently Asked Questions

Q: What kinds of users and organization types does HappyFox work with?
Q: What languages does HappyFox support in their product?
Q: What kind of support options does HappyFox offer?
Q: What other applications or services does HappyFox integrate with?
Q: Does HappyFox have a mobile app?
Q: What type of training does HappyFox provide?
Q: Does HappyFox offer a free trial?
Q: How much does HappyFox cost?

HappyFox Product Features

Call Center

Call Logging
Call Recording
Escalation Management
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Scripting
Campaign Management
Database
IVR / Voice Recognition
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management

Complaint Management

Case Management
Complaint Classification
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Corrective Actions (CAPA)
Quality Assurance Management

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Surveys & Feedback
Workflow Management
Appointment Management
Call Center Management
Email Management
Performance Metrics
Queue Management
Social Media Integration
Virtual Assistant

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Known Issue Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Task Management
Scheduling

Knowledge Management

Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Artificial Intelligence (AI)

HappyFox Additional Categories

HappyFox Reviews

Write a Review
  • A HappyFox User
    Sales and Marketing Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Reliable Multi-Channel Help Desk"

    Posted 2022-11-11

    Pros: HappyFox has the ability to create tickets according to the problem and it auto-redirects to the department. Its user interface makes it incredibly easy to onboard. You can create feedback surveys and send them after the user's problem is resolved. Integration with Salesforce. Predesigned self-service, FAQ page

    Cons: Its chatbot is very less capable. Doesn't gives a satisfactory response.

    Overall: I liked how HappyFox helped us to combine different support channels into one place. Its report gives data about customer feelings and supports representative accomplishment. Overall, I suggest HappyFox if are searching for a helpdesk tool that can generate tickets, has Omnichannel ability, shares reports and integration with Salesforce.

    Read More...
  • Ramesh S.
    Senior Technical Support
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "International Customer helpdesk"

    Posted 2020-07-19

    Pros: #1- Helpdesk metrics give strong gathered data to analyze.
    #2- Customer supports is very easy with this help desk.
    #3- Connect with international customers with this platform.

    Cons: #1- We had an overall positive experience with it.

    Overall: HappyFox gives us a seamless experience to maintain a great help desk platform for our customers. It's a very powerful and easy to do our daily help support. Analysts are accurate.

    Read More...
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