Audience
Contact centers and teams looking for a cloud-based platform to optimize their communication operations
About GoContact
GoContact is a company that develops innovative IPBX and contact center software in the cloud. It’s currently in the market with 2 premium products, developed by its software house, a contact center platform and an IPBX platform. Both these web-based products are set in IP architecture and were developed from scratch to run in the cloud. GoContact’s goal is to revolutionize the world of contact centers through the development and marketing of platforms that ensure the services/features that our customers require, alongside a good user experience and easy parameterization as to ensure a timely response to their business. Platforms with flexibility, scalability, usability and resiliency are vectors that we point out as crucial to the success of contact centers. The platform provides a simple database loading interface in csv or xls format, ensuring an easy mapping of DB fields with those configured in the service.
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If you are frustrated with the high cost, complexity and difficulty of the conventional systems, our cloud based software is just perfect for you!
Meet our user-friendly product!
💰 Pay-as-you-go
✔️ No hardware. No software. No maintenance
👨💻 Easy to use
🔗Smooth integration
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uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
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Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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Integrations
Company Information
GoContact
Portugal
www.go-contact.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Videos
Support
Phone Support
Online
GoContact Frequently Asked Questions
GoContact Product Features
Call Center
Database
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
