Fumblemap

Smaply is the leading platform for journey management, empowering teams to design, manage, and scale customer journeys across organizations. Built for those who put customers at the heart of their operations, Smaply offers robust tools to visualize journey maps and personas, enabling clear alignment and shared understanding across departments. Getting started has never been easier – no more fear of the blank page! With Smaply AI you can create a journey map in minutes, while still being 100% in control every step of the way. With Smaply’s journey management functionality, you can create structured journey hierarchies, maintain consistency across touchpoints, and manage journeys as dynamic, living assets. The platform supports centralized governance while offering flexibility, making it ideal for scaling CX initiatives in complex organizations. One of Smaply’s key strengths is its rich ecosystem of integrations, such as Google Analytics, Microsoft 365, Jira any many more.

Agnost AI is a product analytics platform for conversational agents that helps teams catch silent failures before users leave. It reads every agent conversation alongside its traces to show where the agent fails, where users get frustrated, what they are asking for, and where churn begins. Thousands of chats are automatically clustered into recurring problems and intents, ranked by impact and linked back to the exact conversations and traces behind each pattern. It detects hallucinations, broken promises, quality issues, policy violations, compliance problems, rising friction, and situations where a technical trace may show success even though the user did not get a useful result. Instead of stopping at dashboards, Agnost identifies the highest-impact fixes and provides supporting evidence, recommended changes, and evals needed to ship improvements safely. It can also generate self-improvement suggestions and open pull requests against system prompts, agent harnesses, etc.