Audience
Contact centers searching for a quality assurance platform to ensure customer satisfaction
About EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.
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Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats.
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Company Information
EvaluAgent
Founded: 2012
United Kingdom
www.evaluagent.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
In Person
Support
Online
EvaluAgent Frequently Asked Questions
EvaluAgent Product Features
Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Workforce Management
Performance Appraisal
Skills Tracking
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Recruiting Management
Scheduling
Time & Attendance
Variable Workforce
