Audience
Contact centers searching for a quality assurance platform to ensure customer satisfaction
About EvaluAgent
Our Quality Assurance Platform helps Contact Centers like yours to optimize customer, agent and user experience to ultimately thrive. Answer a few simple questions and learn where you are on your journey to Smart Quality, and we'll provide you with personalized recommendations for how to take your QA to the next level. Mitigate risk by unifying customer feedback, performance data and text analytics to quickly identify conversations that require your attention. Integrate and fetch conversations, survey results and performance data into the most connected QA & improvement platform on the market. Auto-score 100% of calls, emails and chat sessions to highlight CX and compliance breaches. Build your own signals and filters to send conversations to your QA team for deep-dive evaluation and root-cause analysis. Generate reports your business will act on. Demonstrate ROI by plotting how your QA efforts increase efficiency, sales and both customer and employee satisfaction.
Pricing
Free Trial:
Free Trial available.
Integrations
Company Information
EvaluAgent
Founded: 2012
United Kingdom
www.evaluagent.com
Videos and Screen Captures
CallTrackingMetrics
CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation—resulting in a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and use that data to automate call flows and power your contact center. Unify communications across your entire organization with our phone, text, online form, and live chat tools. More than 100,000 users around the globe trust CallTrackingMetrics to manage communications for their marketing, sales, and service teams.
Call tracking features include reliable dynamic number insertion (DNI) for session-level attribution, local, toll-free, and vanity tracking numbers, and omnichannel attribution across calls, texts, form fills, and chats.
Key contact center features include a browser-based softphone, smart routing options, SMS campaigns, automated call scoring, and smart dialer functionality.
Learn more
Boozang
Build. Test. Automate.
Empower your whole team to build and maintain automated tests, not just developers.
Meet your testing demands fast. Get full test coverage in days, not months.
Our natural-language tests are extremely stable to code changes. When tests break our AI will repair it in minutes.
Go Agile/DevOps by setting up Continuous Testing. Push features in production the same day.
Boozang supports the following test approaches:
- Codeless Record/Replay interface
- BDD / Cucumber
- API testing
- Model-based testing
- HTML Canvas testing
The following features makes your testing a breeze
- In-browser console debugging
- Screenshots to show where test fails
- Integrate to any CI server
- Test with unlimited parallel workers to speed up tests
- Root-cause analysis reports
- Trend reports to track failures and performance over time
- Test management integration (Xray / Jira)
Learn more
Jiminny
Jiminny helps teams improve performance and maximize revenue through conversation intelligence. Jiminny records, transcribes and analyzes conversations, giving you valuable go-to-market insights and full visibility into every deal.
Every customer conversation is critical to the success of your business and the revenue you can achieve. Because deals are won or lost in individual moments.
It’s more than just call recording. Harness customer interactions with AI to generate actionable insights on what is and isn’t happening. And see your business targets become a reality.
Learn more
ConneXio
The simple, smart, efficient & all-in-one UCaaS, Customer Engagement & Workforce Management Platform.
ConneXio is The Future of Customer Engagement and Workforce Management Software
- AI & Voice Recognition IVRs
- Omni-Channel IVRs
- Voicemail and Call Menu Builder
- VoIP Phones
- CRM
- UCaaS / CCaaS
- Dialer
- BPO & Outsourcing
Transform your Customer Experience (CX) with ConneXio Cloud's Suite of Business Tools. Create the exact solution you need to engage customers at every step of their journey on their preferred channels – anywhere in the world! Provide a white-glove, VIP service so convenient and proactive, your customers will think you can read minds!
Contextual Data, AI & Machine Learning, Flexible Workflows and Seamless Cross-Channel Communications empower your teams to engage people in powerful new ways.
Featuring ways to make your job easier;
- Real-time Analytics & Reporting
- Custom-Tailored
- AI & Machine Learning
- Industry-Leading VoIP Network
Learn more
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Product Details
Platforms Supported
SaaS
Training
Documentation
In Person
Support
Online
EvaluAgent Frequently Asked Questions
EvaluAgent Product Features
Call Center
Real-time Chat
Reporting/Analytics
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Workforce Management
Performance Appraisal
Skills Tracking
Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Recruiting Management
Scheduling
Time & Attendance
Variable Workforce