Ada
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate CX across channels with generative AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered 5.5B+ interactions since 2016. Its AI agents deliver always-on, multilingual support across voice, messaging, and email, resolving up to 83% of inquiries instantly.
Eliminate wait times with natural AI Voice, deliver personalized service via AI Messaging, and automate 70% of email responses. Ada combines automation and intelligence with enterprise-grade control, transparency, and security (HIPAA, SOC2, GDPR). Own your AI strategy end-to-end - train agents with Playbooks, measure ROI through CSAT and KPIs, and integrate seamlessly via APIs. Discover how Ada reduces costs and improves response times without compromising quality.
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Agentic Commerce Protocol (ACP)
Agentic Commerce is a developer-centric platform for creating intelligent, AI-powered shopping experiences that act like autonomous sales agents to guide customers through discovery, search, product selection, and conversion across digital commerce channels. It provides tools, APIs, and modular components that help teams embed natural language understanding, personalized recommendations, adaptive search, and conversational interfaces directly into their storefronts or apps, enabling shoppers to interact with sites using human-like language and intent. It supports automated personalization that dynamically adjusts content and suggestions based on real-time behavior, visitor signals, and business rules, reducing friction and improving relevance without manual merchandising. Built for flexibility and scale, Agentic Commerce enables integration with existing ecommerce systems and data sources so developers can extend functionality and track performance.
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Sophi
Sophi is an end-to-end agentic commerce platform that guides users from discovery to purchase through real-time, conversational experiences. It replaces keyword-based search with intent-driven dialogue across web and app environments, understanding what customers mean, not just what they type. Instead of making search feel like a task, Sophi helps it feel like a conversation, pinpointing shopper needs in real time like a top salesperson. It reads shopper context and product details to surface relevant options, dynamically reorder results, explain choices, and recommend products across brand-owned websites and mobile apps. Its semantic understanding helps product listing pages become interactive sales conversations, especially for fashion, beauty, home, and large-scale ecommerce catalogs, where choice overload can hurt conversion. Sophi integrates user memory mapping with semantic product understanding to capture intent, behavior, and context.
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fabric NEON
fabric NEON is an agentic commerce platform built to help brands optimize their product catalogs for AI-driven search and discovery. It enables retailers to monitor how their products appear across AI engines like ChatGPT and Gemini. The platform analyzes catalog visibility, content depth, and intent alignment to identify optimization opportunities. With built-in monitoring, brands can benchmark performance using system and custom prompts. fabric NEON also accelerates product onboarding by enriching SKUs with intent-rich product data. Flexible integrations allow seamless activation across existing commerce stacks and data feeds. The result is faster time to market and improved conversion in AI-powered commerce channels.
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