Audience

Companies with 10-500 employees

About Electric

Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.

We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes).

Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.

Pricing

Pricing Details:
Flexible based on your needs

Integrations

See Integrations

Ratings/Reviews - 4 User Reviews

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Electric
Founded: 2016
United States
www.electric.ai

Videos and Screen Captures

Play Video Real-time IT Support via chat Save 70% on IT vs MSPs Standardized Security across devices, apps, and networks Why Riparian Chose Electric for their IT Needs IT Scorecard for a single view of your devices and security Admin get access to Turbine, where you can manage devices, security, and more from a single location.
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Product Details

Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Electric Frequently Asked Questions

Q: What kinds of users and organization types does Electric work with?
Q: What languages does Electric support in their product?
Q: What kind of support options does Electric offer?
Q: What other applications or services does Electric integrate with?
Q: Does Electric have a mobile app?
Q: What type of training does Electric provide?
Q: What pricing for support is available for Electric?
Q: What pricing for training is available for Electric?

Electric Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Cloud Security

Intrusion Detection System
Endpoint Management
Threat Intelligence
Application Security
Encryption
Behavioral Analytics
Antivirus
Vulnerability Management
Incident Management
Two-Factor Authentication

Endpoint Protection

Device Management
Application Security
Signature Matching
Antivirus
Whitelisting / Blacklisting
Behavioral Analytics
Activity Log
Web Threat Management
Encryption

Help Desk

Live Chat
Community Forums
Self Service Portal
Automated Routing
Multiple Brands / Products
Knowledge Base
Incident Management
Ticket Management
Alerts / Escalation
Known Issue Management
Interaction Tracking
Document Storage
Multi-Channel Communication
Service Level Agreement (SLA) Management
Network Monitoring
Customizable Branding
IT Asset Management
Real-time Chat
Email Integration

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Security

Anti Spam
Anti Virus
Email Attachment Protection
Event Tracking
IP Protection
Internet Usage Monitoring
Intrusion Detection System
Spyware Removal
Two-Factor Authentication
Vulnerability Scanning
Web Threat Management
Web Traffic Reporting

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

ITSM

Change Management
Problem Management
Self Service Portal
Configuration Management
Dashboard
Incident Management
Availability Management
Contract/License Management
Release & Deployment Management
Asset Tracking
Project Management

Identity Management

Single Sign On
Compliance Management
Multifactor Authentication
Password Management
User Provisioning
Access Certification
Privileged Account Management
User Activity Monitoring
Self-Service Access Request

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Onboarding

Electronic Signature
Task Management
E-Verify / I-9 Forms
Employee Portal
Employee Handbook
Orientation Management
Electronic Forms
Tax Forms
File Management
Course Management
Job Description Management
Training Management
Document Management
Self Service Portal

Privileged Access Management

Least Privilege
Remote Access Management
Threat Intelligence
Policy Management
Application Access Control
Behavioral Analytics
Granular Access Controls
Password Management
Multifactor Authentication
Endpoint Management
Credential Management
User Activity Monitoring
For MSPs

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Remote Support

Live Chat
Real-time Chat
Diagnostic Tools
File Transfer
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

SaaS Management

Spend Management
Onboarding
License Management
Usage Tracking / Analytics
Vendor Management
Shadow IT Detection
Subscription Management
SaaS Operations Management
Renewal Management

Service Desk

Change Management
Self Service Portal
Procurement Management
Remote Control
Mobile Access
Incident Management
SLA Management
IT Asset Management
Knowledge Base
CMDB

Electric Reviews

Write a Review
  • Kimberly J.
    Manager
    Used the software for: Less than 6 months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great service"

    Posted 2021-03-12

    Pros: Electric continues to improve and has taken a lot of the day-to-day support tickets- employee requests and tech issues and network problems. I can actually focus on my job vs helping someone who is locked out of their email because they forgot their password the third time this month.

    Cons: They're a growing company so there's sometimes hiccups in service. We had to upgrade to get phone support vs the chat-based.

    Overall: Great overall experience. They are very quick to respond to any issue that you may have. Most services can be done remotely which is extremely convenient, especially in a fast-paced work environment.

    Read More...
  • Earl M.
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    ""Fast and stable remote solution""

    Posted 2020-12-17

    Pros: Electric fulfills all the requirements that are required in real-time support software. The response time is really less. It has very advanced features like real-time support

    Cons: There are no major cons, but I would like to receive updates more frequently.

    Overall: Overall, Electric is a great choice as a support assistance software with many tools and features, including device and inventory management.

    Read More...
  • An Electric User
    Senior Project Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent IT management software"

    Edited 2020-11-10

    Pros: Electric is great and easy to use remote monitoring software to manage and control every business IT systems and assets. I liked it's remote IT security and service management. It's stable and reliable.

    Cons: It would be great if it has better alerting system.

    Overall: Overall, Electric is an excellent platform for every IT solution to make their processes fast, accurate and in realtime data monitoring. Great tool for IT management. Go for it!!

    Read More...
  • Scott C.
    Owner
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Super Fast IT Support"

    Posted 2020-10-16

    Pros: - I can slack electric and get a response within minutes- they almost always resolve my issue within an hour.
    - Super easy to set up and use.

    Cons: - Sometimes approvals (from my own team) take a little bit, but not really Electric's fault.

    Overall: Great product and idea. Perfect for fast-growing companies like ours that need a scalable IT solution.

    Read More...
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