Audience
Companies needing an employee-support system
About EVAN360
The EVAN360 platform allows organizations to customize a unique support environment where employees can connect to internal team members and existing external contractors for help without the wait. Employee questions are redirected to the expert who can provide the right answer the first time. Finding help shouldn’t derail your team’s work. Connect them to the right person the first time so they can get answers fast. Put simply, EVAN360 is the channel that connects people with problems to people with solutions. Create a unique support environment where team members can help and be helped. They’ll have instant access to an entire support network at their fingertips. Empower your team to make the most of their time. They’ll spend less time waiting and more time focused on growth, new ideas, and the task at hand. Gain insight into issues that were previously unnoticed. Get specific, accurate data that equips you to take action.
N-able Take Control
Make the most of your remote support solution with N-able Take Control. Developed by N-able, this 100% cloud-based remote control software offers live two-way chat, five-second connection time, responsive remote sessions, and reliable remote support tools including command line and windows event viewer. N-able Take Control provides offer peer-to-peer technology that enables instant and on-demand remote support and access to Windows, Macs, iOS, and Android-based mobile devices.
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VSight Remote
The leading industrial remote collaboration platform powered by Augmented Reality that allows frontline workers to connect and get real-time support from remote experts whenever needed. Typical use case scenarios are service, maintenance, commissioning, auditing, and training.
Augmented Reality technology seamlessly allows remote teams to collaborate and share knowledge. VSight Remote is device agnostic and works with all mobile and desktop devices and smart glasses.
Some of the key capabilities:
- Annotation on live video streams
- Collaboration on pdf manuals, and images
- Visualization of 3D objects in a real work environment
- Recording and archiving of sessions with all chat, shared documents, and user activity logs
- Freeze live view and annotate on it
Some of the benefits:
- Eliminate unnecessary traveling and associated costs
- Troubleshoot faster, reduce downtime and losses
- Increase expert utilization rate
- Build a knowledge base for training
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Electric
Electric is reinventing how businesses manage their IT. Providing real-time IT support to 30,000 users and centralized IT management to over 600 customers, Electric offers companies a 50% reduction in IT spend and standardized security across devices, apps, and networks, whether you're on-site or remote.
We have an 100+ person team ready and willing to help with IT support. Once the Electric App is enabled in your Slack workspace or Microsoft Teams tenant, your team will have access to chat with Electric whenever they need help. They'll get a response from a member of our team in 10 minutes or less (our average is 6 minutes).
Electric's team of experts is trained to handle a wide range of support needs. From the most basic password reset through device crashes, we've got your team covered.
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LogMeIn Rescue by GoTo
LogMeIn Rescue by GoTo, is an affordable and reliable remote support software. Rescue offers a wealth of features that enables businesses to provide a seamless support experience for their end users and improve the productivity of their support team. Its top features include remote control, remote diagnostics, multi-platform support, device configuration, video support, and integrations and APIs. Help agents and employees get more done. With features like system info, scripting, and unattended access, help desk technicians can identify and solve problems – even on inactive devices – without interrupting employees. Your remote access software should never compromise your safety. Rescue keeps users and your business equally protected with banking-grade 256-bit AES encryption, HIPAA-compliant multi-factor authentication, and more. Plus, with features like permission-based security, SSO, password policies, and IP login restrictions, you can ensure security across the board.
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Pricing
Starting Price:
$10 per user per month
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
EVAN360
Founded: 2017
United States
www.evan360.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
EVAN360 Frequently Asked Questions
EVAN360 Product Features
Remote Support
Diagnostic Tools
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
File Transfer
Live Chat
Remote Control