Audience
Companies wanting a solution to engage their users through Q&A decision trees, documents, and media
About EV Self Help
Go beyond the limits of your traditional knowledge base. Easily capture, deliver and measure knowledge like you never have before with EV Self Help, our employee self-service software. Your users will have a more engaging and dynamic way to leverage knowledge to help themselves, the same way they would interact with a human, with the power of natural language processing (NLP) and contextualization. Our employee self-service software has a drag-and-drop design studio that allows for the quick and easy creation of Q&A decision trees. EasyVista Self Help allows you to upload documents and multimedia, such as videos or images, for an engaging experience that enables users to solve problems on their own. The quickstart feature enables subject matter experts to capture existing knowledge documents by automatically transforming formatted Word and Excel documents into guided knowledge procedures and FAQs.
Popular Alternatives
Document360
Document360 is an AI-powered knowledge base tool designed for internal and public Knowledge bases. It is a SaaS platform that helps you to build a great self-service knowledge base, FAQ pages, User manuals, Product documentation, software documentation and more. It has smart AI features like AI-powered search, AI tag manager, AI description generator, uncompromised authoring experience, customization, real-time analytics, and enterprise-grade restore, back-up and versioning functionalities.
Now, with an additional add-on feature, you can generate API docs for internal and external users using your API definition files for developers.
Benefits of Using Document360:
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- Built-in analytics: This feature filters data and provides the report to derive actionable data and insights.
- Integrations: Document360 works seamlessly with third-party
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KMS Lighthouse
Whether you’re in financial services, healthcare, insurance, banking or any other industry where your employees need access to information at their fingertips, knowledge management is a crucial component in the success of this experience.
KMS Lighthouse is the next-generation knowledge management solution used by brands globally.
Our cutting-edge solution:
✅ Can cut employee training times by up to 50%.
✅ Increases productivity
✅ Reduces costs
✅ Reduce error rates
✅ Increase First Call Resolution (FCR) by up to 40%
✅ Easily integrates with your preferred tools, allowing you to increase
productivity across all channels and departments.
✅ Is trusted by some of the biggest brands in the world.
When your agents need information in real-time, our software is responsive which means an enhanced customer experience.
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livepro
livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.
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Freshdesk
Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint.
With Freshdesk, businesses can:
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- Monitor key performance metrics with advanced analytics and custom reports
Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.
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Integrations
Company Information
EasyVista
United States
www.easyvista.com/products/employee-self-service-software
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Videos
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