Audience

Companies searching for a cloud Contact Center platform

About Dyalogo

It is a 100% cloud platform with world-class quality standards from Google Cloud Platform. Based on WebRTC technology, it works with any operating system, does not require VPN and consumes low bandwidth, making it ideal for telecommuting. It allows you to communicate with your customers outgoing or incoming through different channels such as telephone, mail, chat, WhatsApp, SMS, web forms. Talk to your customers through the channels they prefer and the ones that are most convenient and effective for you. We are an omnichannel contact center platform, this means that in addition to managing communication with customers through different channels, we make the experience for customers and agents homogeneous and we also allow different communications to be linked within comprehensive business processes.

Integrations

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Company Information

Dyalogo SAS
Colombia
www.dyalogo.com/call-center-en-la-nube

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Videos
Support
Phone Support
Online

Dyalogo Frequently Asked Questions

Q: What kinds of users and organization types does Dyalogo work with?
Q: What languages does Dyalogo support in their product?
Q: What kind of support options does Dyalogo offer?
Q: What other applications or services does Dyalogo integrate with?
Q: What type of training does Dyalogo provide?

Dyalogo Product Features

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

CRM

Territory Management
Quotes / Proposals
Lead Scoring
Call Logging
Social Media Integration
Segmentation
Document Storage
Email Marketing
Calendar/Reminder System
Task Management
Internal Chat Integration
Mobile Access
Marketing Automation Integration

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Cloud PBX

Call Recording
Web Conferencing
Call Routing
Virtual Extensions
SIP Trunking
Ring Groups
IVR / Voice Recognition

Contact Management

Appointment Management
Contact History
Contact Import/Export
Email Marketing
Lead Management
Group Management
Search / Filter
Customer Pipeline
Activity Management
Prospecting Tools
Shared Contacts
Sales Pipeline Management
Contact Database
Segmentation
Interaction Tracking
Social Media Integration