Audience

Built to fit any businesses the solutions aims to provide small businesses with customer facing teams, call centers, and full-fledged contact centers that operate in any industry.

About Dixa

Dixa is customer service software that empowers brands to create great experiences for customers and support teams alike in a conversational, friendly, and engaging way. Dixa unifies voice, email, chat, and messaging apps in one single platform, enabling brands to have more meaningful conversations with their customers, driving customer loyalty, and ultimately “customer friendships.” With Dixa, agents have all the context they need to provide fast, efficient, and effective customer service every time.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Dixa
Founded: 2015
Denmark, and worldwide
dixa.com

Videos and Screen Captures

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Dixa-Home

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Product Details

Platforms Supported
SaaS
Windows
Mac
Linux
iPhone
iPad
Training
Documentation
Live Online
Support
24/7 Live Support
Online

Dixa Frequently Asked Questions

Q: What kinds of users and organization types does Dixa work with?
Q: What languages does Dixa support in their product?
Q: What kind of support options does Dixa offer?
Q: What other applications or services does Dixa integrate with?
Q: Does Dixa have a mobile app?
Q: What type of training does Dixa provide?

Dixa Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Scripting
Campaign Management
Database
Predictive Dialer
Progressive Dialer
Queue Management

Customer Service

Alerts / Escalation
Live Chat
Queue Management
Surveys & Feedback
Appointment Management
Call Center Management
Email Management
Knowledge Base
Performance Metrics
Self Service Portal
Social Media Integration
Virtual Assistant
Workflow Management

Live Chat

Offline Form
Geo Targeting
Transfers / Routing
Third Party Integration
Canned Responses
Website Visitor Tracking
Proactive Chat
Screen Sharing
Customizable Branding

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting

Dixa Additional Categories

Dixa Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Free Trial
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Effective and efficient customer support software"

    Posted 2020-07-22

    Pros: Dixa helps in supporting customers. It works fastly, effectively and efficiently. Helps in building better relationships with our customers. Also provide training to our new teammates. Real time conversations to increase loyalty. Full featured phone systems. Convert visitors into customers. Drag and drop feature saves time. Powerful design. When we have to manage more than one team it's very helpful.

    Cons: The best part is it provides training to our new teammates. It's pretty good software.

    Overall: Perfect and complete communication system.
    Very intuitive interface. User friendly software. Awesome customer service platform ,easy to use. Everything is available in one system. Personalized customer service. Seamlessly integration.

    Read More...
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