DigitalGenius

The OJO select network introduces agents to more homebuyers and sellers, creating stronger, better-informed connections that last. OJO connects with consumers from a wide range of sources and does the legwork to understand where they are in their journey so that you’re prepared with the information you need to help guide them to close. Through highly-personalized interactions, OJO nurtures buyers and sellers while they’re browsing and learns what’s important to them. OJO facilitates live transfers to homebuyers and sellers whenever they’re ready to speak to an OJO select network agent. This enables agents to connect with consumers at the right time with the right information. The OJO concierge team provides support to both you and your clients to ensure a positive experience for all parties along the way towards a successful closing. OJO’s proprietary consumer-matching algorithm rewards top-performing agents with more introductions and opportunities to succeed.

SmartAssistants address most commonly asked queries instantly and provide frustration free and frictionless experience. Answering the queries right first time allows organizations to optimize customer support spend. SmartAssistants help in providing differentiated and personalized experiences to your customers. Frictionless experience and 24/7 availability help in creating a strong trust with your customers and improving customer retention rates. SmartAssistants act as a gatekeeper and answer the most repetitive questions that frustrate customer service reps. Organizations can help customer service reps focus on resolving questions worthy of their time and thus help create a virtuous customer service culture. Transfer the conversation to a human agent on demand or for conversations the Assistant is not trained yet. This keeps the human in the loop and makes sure your customer and given the right attention when required.