Audience
Companies and teams seeking a solution to improve their customer services
About DiamanteDesk
Just US businesses lose $62B USD every year because of poor customer support. Besides, customer expectations are continuously increasing. To keep up with this businesses need to react immediately and provide highly personalized services. And there are a lot of help-desk solutions that can help to deal with customer support as a pro. But if your business processes differ from ordinary, you need to customize the system and with the most of available applications it will cost you a small fortune or it’s simply impossible. Our solution is Open Source, so it’s fully customizable and flexible. You can play with its modules like with Lego bricks and implement your own business logic. DiamanteDesk was launched with a desire to help people to provide customer support without limits, don't obey restrictions, play by your own rules. DiamanteDesk allows clients to implement support functionality that they really need instead of get used to existing limits.
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Pricing
Starting Price:
$49 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Eltrino
Founded: 2011
Ukraine
eltrino.com/services/customer-support
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online
DiamanteDesk Frequently Asked Questions
DiamanteDesk Product Features
Help Desk
Automated Routing
Customizable Branding
Document Storage
Email Integration
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Self Service Portal
Alerts / Escalation
Community Forums
IT Asset Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management