Audience
Customer support contact centers
About Deepdesk
Empower human agents with AI-powered Agent Assist. Boost concurrency, reduce response times and lower cost for your contact center. Delivering happy customers. Our neural networks are trained with your historic data and provide automated suggestions with the best answers to your customer questions. Results are getting better with every new customer interaction. Increase employees response time and concurrency. Our metric is the number of characters automated per conversation, we measure this in realtime savings. Our AI understands your customer conversations and enables automation of repetitive processes. Making your customers - and your employees - happy, while decreasing operational costs. Deepdesk is your AI customer support automation platform that understands conversations, enables repetitive processes automation and helps in creating satisfied customers with lower costs.
Drift
In a world where instant and on-demand is the norm, your customers' expectations have never been higher — and companies that deliver fast, easy, and personalized buying experiences are the ones that will win. That's where Drift can help. The Drift platform combines chat, email, video, and automation to remove the friction from business buying. With Drift, you can start conversations with future customers now, on their terms. There are over 50,000 businesses that use Drift today to generate more revenue, shrink sales cycles, and make buying easy. Conversational Marketing connects you to visitors in real-time conversations, so you can surface the right content, answer questions, or qualify and convert buyers into a sales meeting.
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Tactful AI Helpdesk
Engage, convert and retain your customers on the touchpoints they prefer at any time. Provide multilingual AI-powered self-service that understands customers intents. Automatically localize your language and dialect to match your customer’s preferences. Instantly answer customers questions and inquiries. Convert booking, refund or purchasing requests into a placed order by AI-powered self-service. Place cancellation or complaints requests about products automatically, no need for agent support. Free up time of repetitive tasks and let your team focus on what matters. Stay on top of your current operations including sales, marketing and customer support interactions. Support business users with analytics and management dashboard to get a full insight about workflow. Live agents manage all live conversations across channels from one unified desktop.
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Forethought
Forethought will answer common, repetitive tickets automatically to reduce your agents' workload. Forethought analyzes sentiment to accurately predict and tag incoming cases and reduces manual work for your team. Don’t leave customers waiting in a queue. Forethought will connect customers to agents with the right skills to help them. Have incoming cases routed right away and free up more agents to help customers. Forethought recognizes and retrieves relevant previous tickets and articles to help agents. Get an up-to-date picture of how Forethought is helping your support team’s performance. Create reports and dashboards that you can share with your team or organization.
Meet SupportGPT™: the World’s First Generative AI Platform for Customer Support. SupportGPT™ leverages Large Language Models—the same technology behind OpenAI’s ChatGPT—and fine-tunes them on your customers’ conversation history.
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Jenny
Slash repetitive grunt work by up to 87%. Give your service agents time to resolve challenging customer situations and serve more customers per hour than ever. Shrink first response and resolution times. Grow messaging support and website engagement. Deflect customers from phone and email support services. Provide exceptionally fast support, answer customers' FAQs and generate leads with a standalone chatbot. JennyBot works from your live chat window and deflects over 80% of frequent issues, saving time for your human agents. Simplify buying at scale. Grab upsell opportunities with value-added human support from your agents and conversational process automation from AI customer service chatbots. Support your customers 24/7 with instant answers and robotic process automation for tasks like stock checking, delivery reporting and ticket creation. Customer request automation saves your team up to 330 work hours per month.
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Pricing
Starting Price:
€500 per month
Integrations
No integrations listed.
Company Information
Deepdesk
Founded: 2019
The Netherlands
deepdesk.com
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Product Details
Platforms Supported
SaaS
Windows
Mac
Training
Documentation
Live Online
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