Audience

ForIf you are focused on customer experience (CX) and need to accelerate CX software development with quality, move to Agile and DevOps, or migrate your contact center to the cloud.

About Cyara

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Cyara
Founded: 2006
United States
cyara.com

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support

Cyara Frequently Asked Questions

Q: What kinds of users and organization types does Cyara work with?
Q: What languages does Cyara support in their product?
Q: What kind of support options does Cyara offer?
Q: What type of training does Cyara provide?

Cyara Product Features

Automated Testing

Unicode Compliance
Test Script Reviews
Security Testing
Requirements-Based Testing
Parameterized Testing
Hierarchical View
Move & Copy
Supports Parallel Execution

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Software Testing

Test Case Management
Issue Tracking
Variable Testing Methods
Reporting / Analytics
Static Testing
Dynamic Testing
White-Box Testing
Black-Box Testing
Manual Testing
Automated Testing
Quality Assurance Planning

VoIP Monitoring

Call Detail Record (CDR) Analysis
IP SLA Monitoring
Jitter Testing
Troubleshooting
Packet Loss Monitoring
MOS Monitoring
Latency Monitoring
Call Quality Monitoring
QoS Monitoring
Alerts / Notifications
Reporting / Analytics