Audience

Mid-sized companies to enterprise in all industries

About CommBox

The future of customer communications. The intelligent customer communication center for live and automated interactions. Put your customers in front row. Upgrade your customer support services and enable customers to communicate with you when and how it is convenient for them. Usher in every customer, one by one. Increase your availability using CommBox powerful platform and offer customers AI-powered, automated customer service features. Convert more leads into customers quickly and achieve your omnichannel strategy with CommBox state of the art, lead generation and sales tools. One robust omnichannel platform powered by AI for all customer communications. Provide a complete omnichannel experience to your customers through their channel of choice, may it be via WhatsApp, SMS, chat, social media, email, video, voice, and more! All communications are handled effectively through one smart inbox.

Integrations

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Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.5 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

CommBox
Founded: 2013
Israel
commbox.io

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Support
Phone Support
24/7 Live Support

CommBox Frequently Asked Questions

Q: What kinds of users and organization types does CommBox work with?
Q: What languages does CommBox support in their product?
Q: What kind of support options does CommBox offer?
Q: What other applications or services does CommBox integrate with?
Q: What type of training does CommBox provide?

CommBox Product Features

Call Center

Blended Call Center
Call Logging
IVR / Voice Recognition
Outbound Call Center
Real-time Chat
Reporting/Analytics
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
Manual Dialer
Predictive Dialer
Progressive Dialer
Queue Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Ticket Management
Community Forums
Document Storage
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Service Level Agreement (SLA) Management

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Third Party Integration
Transfers / Routing
Geo Targeting
Offline Form
Screen Sharing
Website Visitor Tracking

CommBox Reviews

Write a Review
  • A CommBox User
    Sales and Marketing Manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful Multi-Channel support tool"

    Edited 2022-11-13

    Pros: Best for sales and support team. Easy-to-approach leads using its leads management functionality. The user interface is very appealing in my usage. Omnichannel homepage for Email, ChatBot and other social media platforms. Timeline tracking for open support tickets.

    Cons: Support number forwarding to specific departments is not possible.

    Overall: I loved that CommBox comes with a multi-beneficial feature that helps to give customer support and to approach leads. It is based on omnichannel support. Overall, I suggest this if you need something reliable and robust for your help desk need.

    Read More...
  • A CommBox User
    Customer experience manager
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: Administrator
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great omnichannel software"

    Posted 2020-05-16

    Pros: Smart agent routing, and wonderful AI chatbot. I like the fact that you can connect any communication channel you like from the modules store it's very easy and friendly to use.

    Cons: Only for really large businesses. It seems like it doesn't really fit small businesses.

    Overall: It's been a pleasure working with CommBox. The software is a real important one in our organization. Many features and advanced automation modules that help you scale.

    Read More...
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