Audience

Comm100 can help any contact center, support team, or sales and marketing team looking to deliver better customer service and support.

About Comm100

Comm100 is a global innovator in AI-powered, omnichannel customer engagement software that helps organizations deliver fast, personalized, and seamless support across every digital channel. Built on a philosophy that blends intelligent automation with human empathy, Comm100 unifies live chat, messaging, ticketing, voice, and self-service under one platform to shorten the path between question and answer.

Trusted by thousands of organizations around the world in commerce, gaming, higher education, government, and nonprofit including Rackspace, CH Robinson, Kyndryl, Stanford University, the State of California, and Canadian Blood Services, Comm100 enables teams to scale support without complexity through powerful AI agents, rich reporting and analytics, and secure, compliant infrastructure. Its global footprint and commitment to reliability ensure 24/7 engagement and measurable improvements in customer satisfaction and operational efficiency.

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Pricing

Starting Price:
$31.00
Pricing Details:
Live Chat
- Live Chat Startup: $31/agent/month, billed annually
- Live Chat Plus: $55/agent/month, billed annually
- Live Chat Ultra: quote-based

AI
- AI Agent: quote-based
- AI Copilot: $23/agent/month, billed annually
- AI Insights: starting at $80/month, billed annually
- AI Knowledge: $158/agent/month, billed annually
- AI Quality Assurance: starting at 158/agent/month, billed annually
- AI Onboarding: starting at $80/agent/month, billed annually

Ticketing & Messaging: starting at $47/agent/month, billed annually
Free Trial:
Free Trial available.

Integrations

API:
Yes, Comm100 offers API access
See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Comm100 Network Corporation
Founded: 2009
Canada
www.comm100.com

Videos and Screen Captures

Comm100 Screenshot 1
Comm100 Screenshot 1 Comm100 AI Comm100 Live Chat with AI Copilot Comm100 AI Insights Monitoring and Sentiment Analysis Reporting
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Support
24/7 Live Support
Online

Comm100 Frequently Asked Questions

Q: What kinds of users and organization types does Comm100 work with?
Q: What languages does Comm100 support in their product?
Q: What kind of support options does Comm100 offer?
Q: What other applications or services does Comm100 integrate with?
Q: Does Comm100 have an API?
Q: Does Comm100 have a mobile app?
Q: What type of training does Comm100 provide?
Q: Does Comm100 offer a free trial?
Q: How much does Comm100 cost?
Q: What pricing for support is available for Comm100?
Q: What pricing for training is available for Comm100?

Comm100 Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Inline Media / Videos
Payment Integration
Prediction

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Virtual Assistant
Speech Recognition
Speech Synthesis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Diagnostic Tools

Comm100 Verified User Reviews

Write a Review
  • Kunal R.
    Manager
    Used the software for: 6-12 Months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Improves user engagement"

    Posted 2020-06-24

    Pros: Comm100 is powered with artificial intelligence makes response chat automated. It has text auto-translation feature that makes it easy to understand for foreign visitors. It's available on cross-platform makes it easy to use and engage with visitors.

    Cons: It lacks some important features like no user ticket system.

    Overall: First-ever user experience is very important for any business. Comm100 helps my business to give the best user experience for the business website. Comm100 is powered with artificial intelligence makes easy to automated engagement with site visitors.

    Read More...
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