Audience

Companies looking for a cloud calling and collaboration platform

About Cisco BroadWorks

Cisco BroadWorks is an enterprise-grade calling and collaboration platform delivering unmatched performance, security and scale. Hosted by Cisco service provider partners, it integrates with Cisco Webex to meet the full range of enterprise communications and collaboration needs. Cisco BroadWorks is the world’s leading cloud business communication platform. It supports over 26 million business users worldwide, in enterprises ranging in size from micro business to multinational corporations. Cisco BroadWorks offers mission-critical security, quality and reliability, providing up to 99.999% availability with full redundancy. It supports all region/country regulation for security, data privacy and law enforcement. Cisco BroadWorks provides the full complement of PBX features at the user, group, site and enterprise-wide levels. For example it supports hunt-groups, auto-attendant, unified messaging and contact center functions.

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

Cisco
Founded: 1984
United States
www.cisco.com/c/en/us/products/unified-communications/broadworks/index.html

Videos and Screen Captures

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Product Details

Platforms Supported
SaaS
Training
Documentation
Videos
Support
Phone Support
Online

Cisco BroadWorks Frequently Asked Questions

Q: What kinds of users and organization types does Cisco BroadWorks work with?
Q: What languages does Cisco BroadWorks support in their product?
Q: What kind of support options does Cisco BroadWorks offer?
Q: What other applications or services does Cisco BroadWorks integrate with?
Q: What type of training does Cisco BroadWorks provide?

Cisco BroadWorks Product Features

Business Phone Systems

Call Recording
Web Conferencing
Call Routing
Call Monitoring
Employee Directory
Mobile Access
Virtual Call Center
IVR / Voice Recognition
Call Logging

Business VoIP

Call Recording
Encryption
Contact Management
Call Parking
Voice Quality Enhancement
SIP Trunking
Unified Communications
Ring Groups
IVR / Voice Recognition

Cloud PBX

Call Recording
Web Conferencing
Call Routing
Virtual Extensions
SIP Trunking
Ring Groups
IVR / Voice Recognition

Telephony

Telemarketing Management
Auto-Dialer
Contact Management
Inbound Reporting
Voice & Data Integration
Call Monitoring
Outbound Reporting
IVR / Voice Recognition
Call Center Management
Predictive Dialer
VoIP

Unified Communications

Calendar Management
Audio / Video Conferencing
File Sharing
Call Recording
Multi-User Collaboration
Call Routing
Fax Management
Mobile Access
Chat / Messaging
Voice Mail