Audience

Organizations looking for a customer support solution that helps their agents eliminating language barriers

About ChatLingual

Our cloud-hosted, software-as-a-service Agent Success Platform is specifically designed for enterprise-scale Customer Support teams—enabling agents to help customers across languages and channels. We built ChatLingual to be intuitive and user-centered, which means agents spend less time navigating software and more time providing an exceptional customer experience. ChatLingual lets your support agents communicate with customers in any language, instantly. For example, English-speaking agents in a single location can provide support to customers in Russian, Arabic, Portuguese, or 100+ other languages—with ChatLingual seamlessly processing the translation. ChatLingual’s flexible design integrates with your existing systems, including CRMs, ticketing platforms, chatbots, and Natural Language Processing APIs. Integrations with ChatLingual usually only take hours or days, as opposed to the weeks or months often required by older enterprise platforms.

Integrations

Ratings/Reviews

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Company Information

ChatLingual
Founded: 2013
United States
www.chatlingual.com

Videos and Screen Captures

ChatLingual Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Online

ChatLingual Frequently Asked Questions

Q: What kinds of users and organization types does ChatLingual work with?
Q: What languages does ChatLingual support in their product?
Q: What kind of support options does ChatLingual offer?
Q: What other applications or services does ChatLingual integrate with?

ChatLingual Product Features

Knowledge Management

Self Service Portal Not Supported
Collaboration Not Supported
Discussion Boards Not Supported
Cataloging / Categorization Not Supported
Full Text Search Not Supported
Content Management Not Supported
Knowledge Base Management Not Supported
Decision Tree Not Supported
Artificial Intelligence (AI) Not Supported

Live Chat

Offline Form Not Supported
Geo Targeting Not Supported
Transfers / Routing Not Supported
Third Party Integration Not Supported
Canned Responses Not Supported
Website Visitor Tracking Not Supported
Proactive Chat Not Supported
Screen Sharing Not Supported
Customizable Branding Not Supported