Audience
Companies that use Jira Service Management and want to chat with customers in real-time
About Chat for Jira Service Management
Chat with your customers and handle their requests in real-time. Seamlessly integrate live chat with issues and support requests in Jira. Chat with your customers directly from Jira Service Management ticket. Using a chat widget on your customer portal or a web site, you can chat with your customers in real-time and seamlessly turn these conversations into Service Management requests and comments. Customer's messages are saved as comments in the Service Management requests. Customer sees your public comments as messages in the chat, providing a seamless integration between conversations and issues. Live updates of Service Management request queues with issues created from chat messages. Supporters can determine when they are visible as online. Your customers know when you are available for chatting. Monitor request queues and team's availability with our chat tool for Jira.
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Pricing
Starting Price:
$10 one-time payment
Free Trial:
Free Trial available.
Integrations
Company Information
Appfire
Founded: 2005
United States
appfire.com/products/chat-for-jira-service-management
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Product Details
Platforms Supported
Windows
Mac
Training
Documentation
In Person
Support
Phone Support
Online
Chat for Jira Service Management Frequently Asked Questions
Chat for Jira Service Management Product Features
Live Chat
Offline Form
Canned Responses
Customizable Branding
Geo Targeting
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
