Audience
Companies that want to send conversational chat surveys via Facebook Messenger, text messaging, and web
About Chat Lab
Conversational tech that gathers insights from the mobile-first generation. Replace traditional research with a two-way, ongoing dialogue with your customers. Our platform, Chat Lab, enables you to create mobile agile communities of customers, fans and employees you can engage for insight. It all starts with chats—conversational surveys that can be deployed through social media and popular messaging apps. Compared to other ways of gathering experience data, chats are more frictionless, seamless and conversational. Chats help enhance customer relationships by delivering a more engaging research experience. Agile, mobile-first and conversational: The next wave of communities. Built for researchers by researchers, Chat Lab makes it super easy to build always-on, highly engaged communities. Build engaging chats using different kinds of question types. Request open-ended feedback as text, image, video or audio.
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SMS
MMS
RCS
Live Chat
WhatsApp Business
Apple Messages for Business
Facebook Messenger
Instagram Business
Telegram
Viber
Voice / VOIP
Video
Email
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Integrations
Company Information
Rival Technologies
Canada
www.rivaltech.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Training
Documentation
Support
Online