Audience
Brands looking for a conversational commerce suite to talk and build relationships with their customers
About Charles
We help brands to pioneer conversational commerce by integrating shop systems, chat apps & bots in one intuitive design. Introducing charles, the conversational commerce suite for consumer brands. For brands who want to talk and build relationships with their customers. A beautiful & intuitive UI that integrates messenger API’s with commerce backend. Bringing your product catalogue & checkout experiences into conversational journeys. Get opt-ins, build subscriber lists and notify your customers about new products, campaigns, restock or shipment tracking with opening rates of >95%. We help you transform website traffic into 1:1 meaningful conversations for higher conversion rates and lower returns. We believe chat can be for retention, what social media is for acquisition. Offer a personal concierge to your (best) customers, at scale, without login. Integrate into your customers' daily habits. Messenger apps are now 20% bigger than Social Networks.
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Pricing
Pricing Details:
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Company Information
Charles
Founded: 2019
Germany
www.hello-charles.com
Videos and Screen Captures
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Videos
Support
24/7 Live Support
Online
Charles Frequently Asked Questions
Charles Product Features
Chatbot
Call to Action
Human Takeover
Payment Integration
Ready-made Templates
Reporting / Analytics
Social Media Integration
Context and Coherence
Inline Media / Videos
Machine Learning
Natural Language Processing
Prediction
Sentiment Analysis
Conversational AI
Code-free Development
Multi-Languages
Omni-Channel
Pre-configured Bot
Contextual Guidance
For Developers
Intent Recognition
On-Screen Chats
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant
Conversational Marketing
Audience Segmentation
Chatbot
Human Handover
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Appointment Scheduling
Email Automation
Group Messaging
Lead Distribution
Lead Qualification
Video Chat
Customer Service
Knowledge Base
Live Chat
Performance Metrics
Self Service Portal
Social Media Integration
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Queue Management
Surveys & Feedback
Virtual Assistant
Workflow Management
Social Selling
Content Management
Lead Engagement
Performance Metrics
Pre-Approved Content Library
Single Sign On
Automated Publishing
Compliance Management
Content Discovery
Employee Advocacy
Gamification
Social Media Monitoring
WhatsApp Marketing
API
Alerts
Autoresponder
Bulk Messaging
Campaign Management
Contact Management
Multi-Language Support
Reporting / Analytics
