Audience

Customer support teams, sales professionals, and businesses seeking real-time, interactive screen-sharing solutions to enhance customer engagement and problem resolution

About Cardina

Cardina is a customer engagement platform designed to enhance support and sales interactions by enabling real-time visual guidance on customers' screens without requiring downloads or meeting links. Its co-browsing technology allows agents to see, draw on, and control customers' screens, facilitating faster issue resolution and improved customer satisfaction. Cardina integrates seamlessly with existing tools, offering features like session recording, data masking for security, and compatibility across various devices and web technologies. The platform is trusted by leading customer experience teams and has been shown to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Cardina offers flexible pricing plans to cater to businesses of all sizes, from startups to enterprises.

Pricing

Starting Price:
$69 per month
Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Caldera Labs
United States
cardina.com

Videos and Screen Captures

Cardina Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
24/7 Live Support
Online

Cardina Frequently Asked Questions

Q: What kinds of users and organization types does Cardina work with?
Q: What languages does Cardina support in their product?
Q: What kind of support options does Cardina offer?
Q: What other applications or services does Cardina integrate with?
Q: What type of training does Cardina provide?
Q: Does Cardina offer a free trial?
Q: How much does Cardina cost?

Cardina Product Features

Customer Engagement

Content Syndication
Live Chat
Feedback Collection
Churn Management
Analytics
Community Management
Gamification
Video Content
Communication Management

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis

Screen Sharing

Annotations / Drawing Tools
Mobile Screen Sharing
Screen Capture
Screen Recording
Desktop / Browser Sharing
Presenter Control Management
Screen Mirroring
Remote Control

Session Replay

Heatmaps
Mouse Tracking
Form Analytics
Eye Tracking
Session Recording
Visitor Segmentation
User Experience Analysis
Optimization Tools
User Feedback
Surveys