Audience
Companies in search of a customer engagement solution to improve communication and optimize customer experience
About CXInfinity
Companies with a strong omnichannel experience retain 89% of customers. Strike up real-time conversations where your customers are to provide a positive customer journey for an improved experience, brand perception and retention rate. A staggering 99% of customers will remain loyal when their concerns are resolved on the first attempt. Empower your agents with a Unified Agent Workspace and productive tools to deliver a customer experience like never before. Customers’ intent is visible to an agent while they are still typing. List of predetermined responses to common queries that save agent’s significant time. Add notes to the on-going conversation for future reference. Classify conversation for further reference with multiple tags and wrap up quickly with wrap-up calls. Leave no customer unattended. Continue generating leads while your agents are online or away. Maximize conversion with customer’s past interaction details on a single screen.
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CXInfinity Frequently Asked Questions
CXInfinity Product Features
CXInfinity Reviews
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"Best Contact Center Solution" Posted 2021-07-06
Pros: This is the best software I have ever used in my call center job. It makes our job easy. It is incredibly easy to use and reliable. It has outstanding uptime and their customer support service is amazing.
Cons: Its licensing can be a bit tricky to figure out. Also, I would like to have more options on the CXInfinity roles and able to personalize more who gets access on which feature.
Overall: Overall we are satisfied with the services. Its implementation process is very easy. It is a robust product with lots of features. It is an all-in-one contact center solution.
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