Audience

Companies searching for a tool to improve customer experience and deliver better outcomes

About CX Index

On the platform, you can capture feedback and utilize a host of tools designed to augment that feedback and help you deliver better customer experiences. You can also use a suite of tools that allow you to improve brand reputation, listen to and message your customers across all the leading social media platforms. Sophisticated integrations and automation make contacting your customers easier than ever. Improved customer loyalty and retention contribute directly to ROI. A greater understanding of feedback means enhanced operational efficiency and better CX delivery. Capture and analyze customer feedback on any channel at any time. Take your feedback and turn it into actionable insights to improve your bottom line. Empower your teams to turn your unhappy customers into your biggest fans. Understand how your customers really feel about your brand with robust analysis and of important customer feedback and sentiment from all channels.

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

CX Index
Ireland
cxindex.com

Videos and Screen Captures

CX Index Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

CX Index Frequently Asked Questions

Q: What kinds of users and organization types does CX Index work with?
Q: What languages does CX Index support in their product?
Q: What kind of support options does CX Index offer?
Q: What type of training does CX Index provide?

CX Index Product Features

Customer Feedback

Surveys
Behavior Analytics
Website Feedback
Net Promoter Score (NPS)
Bug Reports
Screenshot / Screen Capture
Visual Feedback Tools
Live Chat
Alerts / Notifications
Video Feedback
Community Feedback Tools
Voice of the Customer (VoC)
User Testing Tools
Negative Feedback Management

Natural Language Processing

Sentence Segmentation
Tokenization
Stemming/Lemmatization
Part-of-Speech Tagging
Parsing
Named Entity Recognition
Co-Reference Resolution
In-Database Text Analytics
Open Source Integrations
Natural Language Generation (NLG)

CX Index Additional Categories