Audience

SMEs looking for a Social CRM platform to respond to their clients on multiple channels

About BuzzMonitor

Manage your social media CRM operation with teams and tickets gathered on just one platform. Prioritise messages and comments using tickets, enabling your analysts to focus on the most important cases first, configure alerts for critical situations, and create teams and FAQs to simplify and improve customer service. Use Buzzmonitor’s Smart Replies to obtain automatic replies on all social media platforms, facilitating the work of your human resources and providing your customer service team with real-time information. In addition to managing your entire social media customer service operation, you can also manage and reply to emails. This means that if your brand or your client’s brand responds to customers via email, you can keep track of your team’s performance using the same customer service reports and SLA provided by Buzzmonitor for social media.

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Pricing

Free Trial:
Free Trial available.

Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

BuzzMonitor
Founded: 2004
Spain
getbuzzmonitor.com/en/social-crm/

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Product Details

Platforms Supported
Cloud
Mac
iPhone
iPad
Support
Online

BuzzMonitor Frequently Asked Questions

Q: What kinds of users and organization types does BuzzMonitor work with?
Q: What languages does BuzzMonitor support in their product?
Q: What kind of support options does BuzzMonitor offer?
Q: What other applications or services does BuzzMonitor integrate with?
Q: Does BuzzMonitor have a mobile app?
Q: Does BuzzMonitor offer a free trial?

BuzzMonitor Product Features

Social CRM

Live Chat
Marketing Automation Integration
Multi-Channel Social Integration
Calendar/Reminder System
Lead Nurturing
Task Management
Customer Support
Email Marketing
Social Media Monitoring
Lead Capture