Audience
Credit unions, banks, restaurants, gym, hotel
About Benchmark Intelligence
Benchmark Intelligence is an SMS customer feedback and survey platform for brick & mortar businesses. Our system collects feedback from automated intelligent text based surveys. We also provide two-way SMS communication functionality so that you can reach out to dissatisfied customers and alleviate their experience.
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Pricing
Starting Price:
$50 to 100 per month
Integrations
No integrations listed.
Company Information
Benchmark Intelligence
Founded: 2021
United States
usebenchmark.com
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Product Details
Platforms Supported
Windows
Mac
iPhone
iPad
Training
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