Audience

Contact centers searching for an Agent Performance Enhancer solution

About Arkis

Arkis is a cloud-based Agent Performance Enhancer suite that enables the contact center to focus on behaviors that lead to better results. Features include Dashboard Reporting, Learning Management, One-on-One coaching, and Knowledge Management. Reduce time to competency and increase retention, measure agents KPI performance goals across multiple systems, deliver needed compliance training and provide agents fast access to knowledge articles while on a call. Manage the one-on-one coaching session process with ease. Arkis Coaching Management is designed to initiate, schedule and manage this essential practice. Use our best-practise templates, or create your own, to deliver a consistent, high quality coaching experience.

Pricing

Starting Price:
$5 per user per month

Integrations

No integrations listed.

Ratings/Reviews

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Company Information

Arkis
www.arkis.io

Videos and Screen Captures

Arkis Screenshot 1
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Product Details

Platforms Supported
Cloud
Support
Online

Arkis Frequently Asked Questions

Q: What kinds of users and organization types does Arkis work with?
Q: What languages does Arkis support in their product?
Q: How much does Arkis cost?

Arkis Product Features

Workforce Optimization (WFO)

Workforce Management
Performance Management
Quality Management
Interaction Analytics
Real-time Guidance
Liability Recording
Surveying
Speech Analytics
eLearning
Reporting