AppFolio Property Manager

Pros: I like the integrated advertising for open units, but could find this in many better software applications. I am adding more words to this description because there has to be 100 characters. If I could just say "It's the worst company I've ever dealt with", that's what I would say.

Cons: Customer service is slow and rude. Some simple suggestions made by LITERALLY hundreds of customers, such as "allow us to set search parameters on unpaid bills, or make the default more than two weeks" have been on their "help" page for over 10 years, and they always thank you for the suggestion then do nothing. All assistance is AI based, even complicated questions that the AI bot admits that it can't answer. Just today I finished up a relatively simple task which it made difficult with a person on a zoom call who refused to look at any documentation and made me read everything to her over the phone. Her assistance consisted COMPLETELY of referring me to the bot. I had spent over a week asking for someone else to help as she had been rude and dismissive, and in the end, she was even MORE rude and MORE dismissive, telling me that 'we figured it out in the end, so you have nothing to complain about.'

When I tell someone that I'm done dealing with them and they need to reassign the ticket, they need to reassign the ticket, not ask me why I care considering we finally resolved the problem. She couldn't even send a zoom invite properly, started our meeting 15 minutes late, and then blamed me for begging her to resend the invite for 20 minutes.

Overall: Buy anything else. Your books will NEVER be accurate. If you need help you may or may not receive it. They think that they are too good to work with you, and they nickel and dime you for everything that the software does. Receive payments from tenants? Sure! It's $4 per if the tenant pays, or $1.50 for every unit whether that unit pays online or not. Download bank transactions? Sure! For a fee. Reconcile online? Sure! For a fee.

Pros: This app has absolutely no pros.

Cons: After several hours of trying to get service, I have given up. Every one of their phone lines end at a voicemail - there is no way to get anyone on the line to actually help. They direct you to speak to your property manager for any and all problems, yet property managers do not have access to tenant payments. They tell you to dispute charges with your credit card company, yet they do not have the rights to dispute the charge without hearing from the company itself.

Overall: AppFolio is the least effective, least customer-friendly app I've ever seen. They are trying to avoid all accountability and make the support process impossible.