AppFolio Property Manager

AppFolio Property Manager

AppFolio
1.0 out of 5 stars
Rentec Direct

Rentec Direct

4.5 out of 5 stars
AppFolio Property Manager Rentec Direct

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AppFolio Property Manager:

About

AppFolio Property Manager is a complete web-based Property Management system designed to give private owners or realty managing organizations and tenants an all-in-one platform that takes care of Billing & Invoicing, Credit Checks, Rent Tracking, and more. Tenants can access the tenant portal, users can send messages, request receipts, pay rent, and submit maintenance requests. AppFolio's Owner portal provides an in-depth look of Expense, Insurance, and Vacancy Tracking, as well as management for Leases, Tax, Tenant Database, and Website updates. AppFolio's easy to use software gives property owners more time to market, manage, and grow their business.
Rentec Direct:

About

Rentec is a robust cloud-based Property Management system designed to give private owners or realty managing organizations and tenants an all-in-one platform that takes care of Billing & Invoicing, Credit Checks, Late Fee Calculation, and Rent Tracking. Using the Tenant portal, users can send messages, request receipts, pay rent, and submit maintenance requests. While the Owner portal provides an in-depth look of Expense, Insurance, and Vacancy Tracking, as well as management for Leases, Tax, Tenant Database, and Website updates.
AppFolio Property Manager:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Rentec Direct:

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported
AppFolio Property Manager:

Audience

Property managers that manage 50-6,000 units
Rentec Direct:

Audience

A definite all-in-one solution for property managers maintaining up to 5000 properties, or private landlords, and self-managed HOAs.
AppFolio Property Manager:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Rentec Direct:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
AppFolio Property Manager:

API

Offers API Not Supported
Rentec Direct:

API

Offers API Not Supported
AppFolio Property Manager:

Screenshots and Videos

Rentec Direct:

Screenshots and Videos

AppFolio Property Manager:

Pricing

$250.00/month
$250 min. Pricing based on portfolio. Discount available w/ annual billing.
Free Version Not Supported
Free Trial Supported
Rentec Direct:

Pricing

$35.00/month
Tiered pricing starting at just $35/mth for 10 units or less.
Free Version Not Supported
Free Trial Supported
AppFolio Property Manager:

Reviews/Ratings

Overall 1.0 / 5
ease 1.5 / 5
features 1.5 / 5
design 1.0 / 5
support 1.0 / 5
Rentec Direct:

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.5 / 5
design 4.2 / 5
support 4.8 / 5
AppFolio Property Manager:

Pros & Cons from Real Users

Pros

  • I like the integrated advertising for open units, but could find this in many better software applications. I am adding more words to this description because there has to be 100 characters. If I could just say "It's the worst company I've ever dealt with", that's what I would say.
  • This app has absolutely no pros.

Cons

  • Customer service is slow and rude. Some simple suggestions made by LITERALLY hundreds of customers, such as "allow us to set search parameters on unpaid bills, or make the default more than two weeks" have been on their "help" page for over 10 years, and they always thank you for the suggestion then do nothing. All assistance is AI based, even complicated questions that the AI bot admits that it can't answer. Just today I finished up a relatively simple task which it made difficult with a person on a zoom call who refused to look at any documentation and made me read everything to her over the phone. Her assistance consisted COMPLETELY of referring me to the bot. I had spent over a week asking for someone else to help as she had been rude and dismissive, and in the end, she was even MORE rude and MORE dismissive, telling me that 'we figured it out in the end, so you have nothing to complain about.' When I tell someone that I'm done dealing with them and they need to reassign the ticket, they need to reassign the ticket, not ask me why I care considering we finally resolved the problem. She couldn't even send a zoom invite properly, started our meeting 15 minutes late, and then blamed me for begging her to resend the invite for 20 minutes.
  • After several hours of trying to get service, I have given up. Every one of their phone lines end at a voicemail - there is no way to get anyone on the line to actually help. They direct you to speak to your property manager for any and all problems, yet property managers do not have access to tenant payments. They tell you to dispute charges with your credit card company, yet they do not have the rights to dispute the charge without hearing from the company itself.
Rentec Direct:

Pros & Cons from Real Users

Pros

  • Rentec Direct's accounting dashboard was pretty neat. Even though there were some glitches, & hiccups but nothing that their support can't handle. Really neat.
  • Rentec Direct's accounting dashboard was pretty neat. Even though there were some glitches, & hiccups but nothing that their support can't handle. Really neat.
  • This program makes my rental properties needs organized. I love the Tenant and owner portals and online payment options. I love how I can list properties for rent right through the program. I also love how I can get help 24/7 at no cost.
  • It gives you most of what you need, without the large cost of other online cloud based software. I found the software easy to use, but I have previous experience with this type of program, they all have their quirks. Reports are easy to configure, by date and property.

Cons

  • There were some occasional glitches, nothing biggy but it can delete the entries and it can be cumbersome.
  • There were some occasional glitches, nothing big but it can delete the entries and it can be cumbersome.
  • I wish that I could separate the tenants by properties on the tenant page, I do not like how it blends all of them together.
  • The tax information could be better, again for the price it is fine. I do wish when you needed a report the information didn't have to be put in each time. Also wish when you put in an expense from a previous month the program would stay in the month you were in, not go to the current date.
AppFolio Property Manager:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported
Rentec Direct:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
AppFolio Property Manager:

Company Information

AppFolio
Founded: 2006
United States
www.appfolio.com
Rentec Direct:

Company Information

Rentec Direct
Founded: 2008
United States
www.rentecdirect.com
AppFolio Property Manager:

Alternatives

Buildium

Buildium

4.5 out of 5 stars
Rentec Direct:

Alternatives

Rent Manager

Rent Manager

London Computer Systems
4.6 out of 5 stars
AppFolio Property Manager:
Rent Manager

Rent Manager

London Computer Systems
4.6 out of 5 stars
Rentec Direct:
Condo Control

Condo Control

4.8 out of 5 stars
AppFolio Property Manager:
Condo Control

Condo Control

4.8 out of 5 stars
Rentec Direct:
Schedule My Rent

Schedule My Rent

1.0 out of 5 stars
AppFolio Property Manager:
Rentec Direct

Rentec Direct

4.5 out of 5 stars
Rentec Direct:
AppFolio Property Manager

AppFolio Property Manager

AppFolio
1.0 out of 5 stars
AppFolio Property Manager:
DoorLoop

DoorLoop

5.0 out of 5 stars
Rentec Direct:
Buildium

Buildium

4.5 out of 5 stars
AppFolio Property Manager:

Categories

Rentec Direct:

Categories

AppFolio Property Manager:

HOA Features

Calendar Management Supported
Committee Management Not Supported
Document Management Supported
Event Management Not Supported
Member Communities Supported
Member Directory Supported
Online Payment Processing Supported
Property Database Supported
Website Management Supported
Work Order Management Supported

Lease Management Features

Billing & Invoicing Supported
Commercial Leases Supported
Contact Management Supported
Landlord Database Supported
Lease Classification Supported
Portfolio Management Supported
Property Management Supported
Residential Leases Supported
Retail Leases Supported
Sublease Management Supported
Tenant Database Supported

Real Estate Property Management Features

Billing & Invoicing Supported
Commercial Properties Supported
Contact Management Supported
Credit Check Supported
Expense Management Supported
Insurance Management Supported
Landlord Database Supported
Late Fee Calculation Supported
Lease Management Supported
Maintenance Management Supported
Owner Portal Supported
Payment Processing Supported
Portfolio Management Supported
Rent Tracking Supported
Residential Properties Supported
Tax Management Supported
Tenant Database Supported
Tenant Portal Supported
Vacancy Tracking Supported
Website Management Supported

Rental Property Management Features

Credit Check Supported
Expense Management Supported
Online Payments Supported
Owner Portal Supported
Tax Management Supported
Tenant Management Supported
Tenant Portal Supported
Tenant Screening Supported
Vacancy Tracking Supported
Website Management Supported

Association Management Features

Chapter Management Not Supported
Committee Management Not Supported
Dues Management Supported
Election Management Not Supported
Email Marketing Supported
Event Management Not Supported
Financial Management Supported
Fundraising Management Not Supported
Jobs Board Not Supported
Member Communities Not Supported
Member Directory Supported
Member Portal Supported
Membership Management Supported
Website Management Supported

Home Inspection Features

Billing & Invoicing Supported
Color Codes / Icons Supported
Comment Library Supported
Commercial Inspections Supported
Credit Card Processing Supported
Photo Editing Supported
Repair Estimates Supported
Report Summary Supported
Residential Inspections Supported
Sketching Not Supported
Templates Supported
Video Not Supported
Voice Notes Supported

Real Estate Marketing Features

Advertising Management Supported
CMA Not Supported
Contact Management Supported
CRM Supported
Email Marketing Not Supported
Lead Generation Not Supported
Listing Management / IDX Not Supported
Presentation Not Supported
Reporting / Analytics Not Supported
SEO Supported
SMS Marketing Not Supported
Social Media Marketing Not Supported
Virtual Tour Supported
Website Builder Supported
Rentec Direct:

HOA Features

Calendar Management Not Supported
Committee Management Not Supported
Document Management Supported
Event Management Not Supported
Member Communities Not Supported
Member Directory Supported
Online Payment Processing Supported
Property Database Supported
Website Management Supported
Work Order Management Supported

Lease Management Features

Billing & Invoicing Supported
Commercial Leases Supported
Contact Management Supported
Landlord Database Supported
Lease Classification Supported
Portfolio Management Supported
Property Management Supported
Residential Leases Supported
Retail Leases Not Supported
Sublease Management Supported
Tenant Database Supported

Real Estate Property Management Features

Billing & Invoicing Supported
Commercial Properties Supported
Contact Management Supported
Credit Check Supported
Expense Management Supported
Insurance Management Supported
Landlord Database Supported
Late Fee Calculation Supported
Lease Management Supported
Maintenance Management Supported
Owner Portal Supported
Payment Processing Supported
Portfolio Management Supported
Rent Tracking Supported
Residential Properties Supported
Tax Management Supported
Tenant Database Supported
Tenant Portal Supported
Vacancy Tracking Supported
Website Management Supported

Rental Property Management Features

Credit Check Supported
Expense Management Supported
Online Payments Supported
Owner Portal Supported
Tax Management Supported
Tenant Management Supported
Tenant Portal Supported
Tenant Screening Not Supported
Vacancy Tracking Supported
Website Management Supported
AppFolio Property Manager:

Integrations

AppWork Supported
AvidXchange Supported
CSG Forte Not Supported
Domos Supported
DoorVault Supported
Dropbox Sign Not Supported
Flex Supported
Helix Reports Supported
NetVendor Supported
Plaid Not Supported
Procurify Supported
Proper AI Supported
QuickBooks Online Not Supported
Resident Interface Supported
SnapInspect Supported
UMS Supported
Umanest Supported
Winston Ops Supported
zInspector Not Supported
Rentec Direct:

Integrations

AppWork Not Supported
AvidXchange Not Supported
CSG Forte Supported
Domos Not Supported
DoorVault Not Supported
Dropbox Sign Supported
Flex Not Supported
Helix Reports Not Supported
NetVendor Not Supported
Plaid Supported
Procurify Not Supported
Proper AI Not Supported
QuickBooks Online Supported
Resident Interface Not Supported
SnapInspect Not Supported
UMS Not Supported
Umanest Not Supported
Winston Ops Not Supported
zInspector Supported
AppFolio Property Manager:
Claim AppFolio Property Manager and update features and information
Claim AppFolio Property Manager and update features and information
Rentec Direct:
Claim Rentec Direct and update features and information
Claim Rentec Direct and update features and information