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We appreciate you taking the time to share your thoughts about our software. As a company committed to providing high-quality property management solutions, we genuinely value the feedback of all our customers, including those managing smaller portfolios like your single-unit property. It's important to note that our software has successfully served a wide range of clients, from individual property owners to larger management firms. We have a strong track record of customer satisfaction, with numerous clients expressing high levels of support with our services. This success is a testament to our commitment to quality and adaptability in meeting diverse property management needs. Regarding the limitations you've experienced, particularly with the property profits/losses report, we understand this feature may not have met your specific requirements. Our development team is continually working to enhance our software, ensuring it caters effectively to both large and small-scale property managers. Your feedback is a valuable part of this process, helping us to fine-tune our offerings to better serve all our users. We also wish to address your concerns about the billing process for credit reports. We strictly adhere to state-specific laws, particularly in regions with distinct regulations regarding maximum applicant charges. This approach is designed to ensure full legal compliance and transparency. We regret any confusion that may have arisen and want to reassure you that we always obtain the proper authorization before proceeding with such charges. As you know, we previously refunded the full amount back to your bank account. We are sorry to hear about your dissatisfaction with our customer service. Delivering prompt, accurate, and helpful support is a cornerstone of our business. We are actively working to enhance our customer service capabilities to ensure all inquiries, no matter how complex, are addressed effectively and efficiently.