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About

AppFolio Property Manager is a complete web-based Property Management system designed to give private owners or realty managing organizations and tenants an all-in-one platform that takes care of Billing & Invoicing, Credit Checks, Rent Tracking, and more. Tenants can access the tenant portal, users can send messages, request receipts, pay rent, and submit maintenance requests. AppFolio's Owner portal provides an in-depth look of Expense, Insurance, and Vacancy Tracking, as well as management for Leases, Tax, Tenant Database, and Website updates. AppFolio's easy to use software gives property owners more time to market, manage, and grow their business.

About

Innago is a free and easy-to-use property management solution. Whether you have 1 unit or 1000, student housing, or commercial properties, Innago is built for you. Our software is designed to save you time and money, so you can spend more time doing the things that matter most. Our mission is to make renting simple, accessible, & affordable for landlords of any size. Too many alternatives are expensive & overwhelming, turning a "solution" into a problem. Innago allows you to easily: collect rent, screen tenants, list properties, manage work orders, create applications, sign leases, organize financials, communicate with tenants, & much more!

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Property managers that manage 50-6,000 units

Audience

Small to mid-sized landlords and property managers interested in completely free online property management software

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$250.00/month
$250 min. Pricing based on portfolio. Discount available w/ annual billing.
Free Version
Free Trial

Pricing

Free
All features are 100% free for landlords and property owners.
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 4.7 / 5
ease 4.5 / 5
features 4.6 / 5
design 4.5 / 5
support 4.7 / 5

Pros & Cons from Real Users

Pros

  • This app has absolutely no pros.

Cons

  • After several hours of trying to get service, I have given up. Every one of their phone lines end at a voicemail - there is no way to get anyone on the line to actually help. They direct you to speak to your property manager for any and all problems, yet property managers do not have access to tenant payments. They tell you to dispute charges with your credit card company, yet they do not have the rights to dispute the charge without hearing from the company itself.

Pros & Cons from Real Users

Pros

  • User-friendly interface: Innago's design is intuitive, making navigating and utilizing the platform easy. Comprehensive feature set: Innago offers a wide range of features, from tenant management to financial tracking, customized late fees, messaging, and maintenance tracking. Mobile accessibility: The platform has a mobile app and the browser is mobile-friendly. Having the app is critical to get notifications right away if there is a maintenance issue. Strong customer support: The Innago support team is amazing and very quick to respond and get a resolution or an answer to your question. To be free to landlords is a major plus and it isn't expensive for the tenant to make their payments if they set up payments through their bank account.
  • I love that it's free, so it saves me money. I can easily use it and navigate the dashboard every easily. The best is the quick responsiveness of customer service, which is important for me whenever a problem arises.
  • Great Platform and Customer Service. The platform is easy to navigate and customer service is very responsive for assistance.
  • I like that you can store documents in each renters file. Its so easy to add these documents. Its nice that I don't have to keep a physical copy.
  • The product overall is great; it has easy accessibility and is easy to setup. It also has great flexibility.

Cons

  • Learning curve: While the interface is generally user-friendly, there is still be a learning curve for users who are new to property management software or who are switching from a different platform. It would be helpful if you were able to navigate different sections of the platform without having to back out and go to one of the side bar items. Reports: It would be nice to be able to get more reports or customize some of the reports. Creating Documents: This feature could be developed further. It isn't very user-friendly, and it would be nice to create a document from scratch. Filling out all the spaces to complete text, initials, and documents could be improved.
  • I wish Innago implemented a guidebook or a video to help tenants better integrate into the platform because one of my tenants isn't tech savvy and had difficulty using it. I also wish there were forms available for landlords to use, such as eviction notice, lease agreements based on state, etc.
  • I currently do not have any cons at this time to report.
  • There is not a way to have a renter sign multiple electronic documents
  • I do not like that I do not have the option to turn off the credit card function.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

AppFolio
Founded: 2006
United States
www.appfolio.com

Company Information

Innago
Founded: 2016
United States
innago.com

Alternatives

Alternatives

Rent Manager

Rent Manager

London Computer Systems

Categories

Categories

HOA Features

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

Lease Management Features

Billing & Invoicing
Commercial Leases
Contact Management
Landlord Database
Lease Classification
Portfolio Management
Property Management
Residential Leases
Retail Leases
Sublease Management
Tenant Database

Real Estate Property Management Features

Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Management
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Properties
Tax Management
Tenant Database
Tenant Portal
Vacancy Tracking
Website Management

Rental Property Management Features

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Association Management Features

Chapter Management
Committee Management
Dues Management
Election Management
Email Marketing
Event Management
Financial Management
Fundraising Management
Jobs Board
Member Communities
Member Directory
Member Portal
Membership Management
Website Management

Home Inspection Features

Billing & Invoicing
Color Codes / Icons
Comment Library
Commercial Inspections
Credit Card Processing
Photo Editing
Repair Estimates
Report Summary
Residential Inspections
Sketching
Templates
Video
Voice Notes

Real Estate Marketing Features

Advertising Management
CMA
Contact Management
CRM
Email Marketing
Lead Generation
Listing Management / IDX
Presentation
Reporting / Analytics
SEO
SMS Marketing
Social Media Marketing
Virtual Tour
Website Builder

HOA Features

Calendar Management
Committee Management
Document Management
Event Management
Member Communities
Member Directory
Online Payment Processing
Property Database
Website Management
Work Order Management

Lease Management Features

Billing & Invoicing
Commercial Leases
Contact Management
Landlord Database
Lease Classification
Portfolio Management
Property Management
Residential Leases
Retail Leases
Sublease Management
Tenant Database

Real Estate Property Management Features

Billing & Invoicing
Commercial Properties
Contact Management
Credit Check
Expense Management
Insurance Management
Landlord Database
Late Fee Calculation
Lease Management
Maintenance Management
Owner Portal
Payment Processing
Portfolio Management
Rent Tracking
Residential Properties
Tax Management
Tenant Database
Tenant Portal
Vacancy Tracking
Website Management

Rental Property Management Features

Credit Check
Expense Management
Online Payments
Owner Portal
Tax Management
Tenant Management
Tenant Portal
Tenant Screening
Vacancy Tracking
Website Management

Commercial Real Estate Features

Brand Management
Cash Flow Analysis
Critical Date Alerts
CRM
Deal Management
For Appraisers
For Brokers
For Investors
For Property Managers
Portfolio Management
Strategic Planning

Lease Accounting Features

Amortization Schedule
Asset Management
Billing & Invoicing
Budgeting & Forecasting
Capitalization Reporting
Critical Date Alerts
Expense Tracking
For Equipment Leases
For Real Estate
Payment Tracking
Portfolio Management
Tax Management

Self Storage Features

Customer Management
Deposit Tracking
Gate/Access Control
Interactive Property Map
Late Fee Calculation
Lead Management
Move-In / Move-Out Wizard
Multi-Location

Integrations

AppWork
AvidXchange
Domos
DoorVault
Flamingo Resident Retention
Flex
Helix Reports
Ledgre
NetVendor
Procurify
Proper AI
QuickBooks Accountants
Resident Interface
Second Nature
Showdigs
UMS
Umanest

Integrations

AppWork
AvidXchange
Domos
DoorVault
Flamingo Resident Retention
Flex
Helix Reports
Ledgre
NetVendor
Procurify
Proper AI
QuickBooks Accountants
Resident Interface
Second Nature
Showdigs
UMS
Umanest
Claim AppFolio Property Manager and update features and information
Claim AppFolio Property Manager and update features and information
Claim Innago and update features and information
Claim Innago and update features and information