Audience
Any organization that wants to track issues and tasks
About Alcea IssueTrack
Alcea IssueTrack is an extremely flexible issue management software solution that incorporates your workflow, promotes team collaboration, provides accountability and increases productivity. Replace your tracking spreadsheet and disparate systems with this all-in-one web solution. Alcea IssueTrack is a tracking platform that gives your organization the ability to effectively collaborate, increase productivity and ensure that your business processes are being followed to resolution. Alcea’s workflow rules assist in the progression and prioritization of reported issues. Managers can see the information required to assess productivity and manage resources. Customize the look of your system & collect information exactly the way you need it. Updating an issue means that everyone who needs to see the progress of an issue gets updated via email notification. Configure security settings to isolate who sees and updates what.
Pricing
Starting Price:
$20.00/month/user
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Alcea Tracking Solutions
Founded: 1997
Canada
alceatech.com/issuetrack/
Videos and Screen Captures
Issuetrak
For over 20 years, Issuetrak has provided the best customer support and the most value per free end user of any issue tracking or help desk software available. You can choose whether to take advantage of our Cloud SaaS environment or host Issuetrak yourself on-premises - an option we remain committed to with new releases and software updates every 45 days on average. Let your powerful free end users have up to 50 permissions set by your administrator, or simply give them omnichannel submission options with no training needed (not even a login!). Perfect for teams of any size, and multiple industries including government entities, manufacturing, finance, healthcare, consumer products, education, and more.
- Connect to over 5,000 business apps with Zapier and our API
- Use Active Directory, AD Federation Services, Azure AD, and third-party OAuth for Identity Management
- and much more!
Learn more
Jira
Jira is the only project management tool you need to plan and track work across every team.
Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.
Learn more
Alcea HelpDesk
Alcea HelpDesk gives organizations a competitive advantage by facilitating faster response times, increasing productivity, and ensuring that reported issues are being looked after. Alcea HelpDesk is an all-in-one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being looked after. Alcea HelpDesk workflow rules & rank feature can flag incidents or requests and prioritize issues. Managers can see the information required to assess productivity and manage resources. Customize the look of your system & collect information exactly the way you need it. All communications with your users are routed through the system, keeping submitters, assignees and other interested parties updated through email notifications. Managers and decision-makers can measure the status of an issue or project based on reports defined by you, all in real-time and completely web-based.
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BugHerd
BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects.
Point & click client feedback directly to your site, with ZERO project limits.
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🌟BugHerd works in 3 easy steps:🌟
1. Pin feedback to your webpage elements with the intuitive browser extension.
2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more.
3. Task cards are instantly created from feedback, helping you manage your workflow.
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No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.
Learn more
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Product Details
Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
Online
Alcea IssueTrack Frequently Asked Questions
Alcea IssueTrack Product Features
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management