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nTireLeads can collate leads from multiple channels including web leads, SMS leads, database leads, walk-in leads, enterprise-wide leads, cross-sell, up-sell leads, referral leads and allocation happens based on the channel & product using the workflow management system. You can configure the lead allocated to the call center or to any defined user roles. nTireLeads is accessible with your tablets, iPads, smart phones, laptops, desktops irrespective of their configurations / operating systems. Further, nTireLeads is certified to work across all browsers including IE, Chrome, Opera, Firefox, Default Mobile Browser etc. nTireLeads is designed with best practices & controls which will result in reduced operational cost, improved response levels and increased sales for the enterprise.

CallShaper is a call center software and Predictive dialer designed to help reduce costs and increase ROI for Call Centers. CallShaper partners with businesses to maximize contacts, track the performance of agents, manage leads, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents' availability, time, or type. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.