Audience

Cloud contact centers searching for a solution to enhance their productivity, improve their quality, and optimize customer experience

About 1Stream

1Stream is the leading provider of cloud-based contact center and CX technology in Southern Africa. Our award-winning omnichannel solution serves customers of all sizes, providing pay-use access to world-class technology that is rapidly scalable and available on demand. Our expertise is in transforming complex contact center and CX technologies into simple solutions that focus on improving customer experience and managing total costs. 1Stream specializes in cloud contact center technology delivering solutions that enhance contact center productivity, quality, and integrity. Our core products provide the routing, recording, and reporting essential for management in a contact center. Artificial intelligence has greatly enhanced contact center productivity and customer experience. 1Stream has embraced these technologies and provides advanced solutions to the contact center space. Running a productive contact center has never been easier to achieve.

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Integrations

API:
Yes, 1Stream offers API access
See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

1Stream
South Africa
1stream.co.za/

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
In Person
Support
Phone Support
Online

1Stream Frequently Asked Questions

Q: What kinds of users and organization types does 1Stream work with?
Q: What languages does 1Stream support in their product?
Q: What kind of support options does 1Stream offer?
Q: What other applications or services does 1Stream integrate with?
Q: Does 1Stream have an API?
Q: What type of training does 1Stream provide?

1Stream Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database