Best IT Management Software for Silk Security

If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

Google Workspace with Gemini integrates premium AI into Gmail, Docs, Drive, Meet, and more, helping businesses work smarter, not harder. Draft emails faster, generate ideas, and summarize documents effortlessly with AI-powered assistance. Manage tasks, schedule meetings, and stay organized across devices with seamless collaboration tools. Whether you're handling client communications, creating content, or running daily operations, Workspace helps businesses stay productive and focused. Workspace provides companies with professional branding (e.g., name@yourcompany), pooled cloud storage, and strict data privacy, ensuring your business data belongs entirely to you and is never used for advertising purposes. Gemini, Google’s most powerful AI, is now seamlessly integrated into the apps you already use. Instead of juggling fragmented apps, Workspace offers a unified, highly productive environment. Save 25% today on any plan (Starter, Standard, or Plus) for your first 3 months by clicking "Save 25%" above!

Best in class online service desk software. Offer your customers world-class services with ServiceDesk Plus Cloud, the easy-to-use SaaS service desk software from ManageEngine, the IT management division of Zoho. Track and manage IT tickets efficiently, resolve issues faster, and ensure end-user satisfaction with the cloud-based IT ticketing system used by over 100,000 IT service desks worldwide. Manage the complete life cycle of IT incidents, problems, changes, and projects with out of the box ITIL workflows. Create support SLAs, define escalation levels, and ensure compliance. Automate ticket dispatch, categorization, classification, and assignment based on predefined business rules, and set up notifications and alerts for timely ticket resolution. Reduce walk ins and unnecessary tickets by giving your users more control. Enable end users to access IT services through your service catalog in the self-service portal. Help users create and track tickets and search for solutions.

Docker takes away repetitive, mundane configuration tasks and is used throughout the development lifecycle for fast, easy and portable application development, desktop and cloud. Docker’s comprehensive end-to-end platform includes UIs, CLIs, APIs and security that are engineered to work together across the entire application delivery lifecycle. Get a head start on your coding by leveraging Docker images to efficiently develop your own unique applications on Windows and Mac. Create your multi-container application using Docker Compose. Integrate with your favorite tools throughout your development pipeline, Docker works with all development tools you use including VS Code, CircleCI and GitHub. Package applications as portable container images to run in any environment consistently from on-premises Kubernetes to AWS ECS, Azure ACI, Google GKE and more. Leverage Docker Trusted Content, including Docker Official Images and images from Docker Verified Publishers.

Kubernetes (K8s) is an open-source system for automating deployment, scaling, and management of containerized applications. It groups containers that make up an application into logical units for easy management and discovery. Kubernetes builds upon 15 years of experience of running production workloads at Google, combined with best-of-breed ideas and practices from the community. Designed on the same principles that allows Google to run billions of containers a week, Kubernetes can scale without increasing your ops team. Whether testing locally or running a global enterprise, Kubernetes flexibility grows with you to deliver your applications consistently and easily no matter how complex your need is. Kubernetes is open source giving you the freedom to take advantage of on-premises, hybrid, or public cloud infrastructure, letting you effortlessly move workloads to where it matters to you.

monday AI work platform is an AI-powered work management and collaboration platform that enables organizations to manage projects, operations, workflows, and business processes through a centralized digital workspace where people and AI agents work together. The platform combines workflow automation, project management, team collaboration, and AI-driven execution tools to help businesses streamline operations, automate repetitive tasks, and improve productivity across departments such as marketing, sales, IT, HR, operations, and product management. monday AI work platform supports customizable workflows, dashboards, integrations, automations, and AI agents that can perform tasks such as research, reporting, meeting management, risk analysis, process optimization, and workflow orchestration within a secure enterprise-ready environment.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

GitHub is the world’s most secure, most scalable, and most loved developer platform. Join millions of developers and businesses building the software that powers the world. Build with the world’s most innovative communities, backed by our best tools, support, and services. If you manage multiple contributors , there’s a free option: GitHub Team for Open Source. We also run GitHub Sponsors, where we help fund your work. The Pack is back. We’ve partnered up to give students and teachers free access to the best developer tools—for the school year and beyond. Work for a government-recognized nonprofit, association, or 501(c)(3)? Get a discounted Organization account on us.

Amazon Web Services (AWS) is the world’s most comprehensive cloud platform, trusted by millions of customers across industries. From startups to global enterprises and government agencies, AWS provides on-demand solutions for compute, storage, networking, AI, analytics, and more. The platform empowers organizations to innovate faster, reduce costs, and scale globally with unmatched flexibility and reliability. With services like Amazon EC2 for compute, Amazon S3 for storage, SageMaker for AI/ML, and CloudFront for content delivery, AWS covers nearly every business and technical need. Its global infrastructure spans 120 availability zones across 38 regions, ensuring resilience, compliance, and security. Backed by the largest community of customers, partners, and developers, AWS continues to lead the cloud industry in innovation and operational expertise.

Microsoft's Azure is a cloud computing platform that allows for rapid and secure application development, testing and management. Azure. Invent with purpose. Turn ideas into solutions with more than 100 services to build, deploy, and manage applications—in the cloud, on-premises, and at the edge—using the tools and frameworks of your choice. Continuous innovation from Microsoft supports your development today, and your product visions for tomorrow. With a commitment to open source, and support for all languages and frameworks, build how you want, and deploy where you want to. On-premises, in the cloud, and at the edge—we’ll meet you where you are. Integrate and manage your environments with services designed for hybrid cloud. Get security from the ground up, backed by a team of experts, and proactive compliance trusted by enterprises, governments, and startups. The cloud you can trust, with the numbers to prove it.

GitLab is a complete DevOps platform. With GitLab, you get a complete CI/CD toolchain out-of-the-box. One interface. One conversation. One permission model. GitLab is a complete DevOps platform, delivered as a single application, fundamentally changing the way Development, Security, and Ops teams collaborate. GitLab helps teams accelerate software delivery from weeks to minutes, reduce development costs, and reduce the risk of application vulnerabilities while increasing developer productivity. Source code management enables coordination, sharing and collaboration across the entire software development team. Track and merge branches, audit changes and enable concurrent work, to accelerate software delivery. Review code, discuss changes, share knowledge, and identify defects in code among distributed teams via asynchronous review and commenting. Automate, track and report code reviews.

Snyk is the leader in developer security. We empower the world’s developers to build secure applications and equip security teams to meet the demands of the digital world. Our developer-first approach ensures organizations can secure all of the critical components of their applications from code to cloud, leading to increased developer productivity, revenue growth, customer satisfaction, cost savings and an overall improved security posture. Snyk’s Developer Security Platform automatically integrates with a developer’s workflow and is purpose-built for security teams to collaborate with their development teams. Snyk is used by 1,200 customers worldwide today, including industry leaders such as Asurion, Google, Intuit, MongoDB, New Relic, Revolut and Salesforce. Snyk is recognized on the Forbes Cloud 100 2021, the 2021 CNBC Disruptor 50 and was named a Visionary in the 2021 Gartner Magic Quadrant for AST.

Digitize your workflows - they'll love you for it. Your company can be more productive and your people more engaged. ServiceNow makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform: The intelligent and intuitive cloud platform for work. Choose from our workflows or build your own apps. Built on the Now Platform, our product portfolio delivers the  IT,  Employee, and  Customer Workflows that matter with enterprise solutions to help drive every part of your digital transformation. Create the great experiences you want and unlock the productivity you need, now with native mobile capabilities for everyday work across the enterprise.

Automate your development process with CI hosted in the cloud or on a private server. Take control of your code and manage every source of change. CircleCI means change validation, at every step. Trust that you can release updates right when your customers need them, with the certainty they’ll work every time. The power to create without limits. Code in every language and across multiple execution environments. If you can write it, we can build, test, and deploy it. With flexible environments and thousands of pre-built integrations, your pipelines never limit the possibility of what you can deliver. We’re the only CI/CD platform that’s FedRAMP certified and SOC 2 Type II compliant. Built-in features like audit logs, OpenID Connect, third-party secrets management, and LDAP give you complete control of your code.

Modern software development must match the speed of the business. But the modern AppSec tool soup lacks integration and creates complexity that slows software development life cycles. Contrast simplifies the complexity that impedes today’s development teams. Legacy AppSec employs a one-size-fits-all vulnerability detection and remediation approach that is inefficient and costly. Contrast automatically applies the best analysis and remediation technique, dramatically improving efficiencies and efficacy. Separate AppSec tools create silos that obfuscate the gathering of actionable intelligence across the application attack surface. Contrast delivers centralized observability that is critical to managing risks and capitalizing on operational efficiencies, both for security and development teams. Contrast Scan is pipeline native and delivers the speed, accuracy, and integration demanded by modern software development.

Modern security teams are “paving the road” for developers — enforcing code guardrails on every commit. r2c’s Semgrep can eliminate vulnerability classes organization-wide. Scale your security team with lightweight static analysis. Semgrep is a fast, open-source, static analysis tool that excels at expressing code standards — without complicated queries — and surfacing bugs early in the development flow. Precise rules look like the code you’re searching; no more traversing abstract syntax trees or wrestling with regexes. Start right away with 900+ rules and SaaS infrastructure to get fast results in your editor, at commit-time, or in CI. When off-the-shelf rules aren’t enough, quickly and intuitively write custom rules to express your unique code standards. Rules look like the code you’re searching. For example, rules for Go look like Go. Find function calls, class or method definitions, and more without having to understand abstract syntax trees or wrestle with regexes.

Use data and automation to protect your multi-cloud environment, prioritize risks with pinpoint accuracy, and innovate with confidence. Enable faster innovation with security built in from the first line of code. Gain meaningful security insights to build apps quickly and confidently by shining a light on issues before they reach production — all within your existing workflows. With patented machine learning and behavioral analytics, our platform automatically learns what’s normal for your environment and reveals any abnormal behavior. 360º visibility tells you exactly what’s happening across your entire multicloud environment and detects threats, vulnerabilities, misconfigurations, and unusual activity. Data and analytics drive unmatched fidelity. Automatically surface what matters most and remove pointless alerts. With an adaptive and ever-learning platform, monolithic rules become optional.

Active Directory stores information about objects on the network and makes this information easy for administrators and users to find and use. Active Directory uses a structured data store as the basis for a logical, hierarchical organization of directory information. This data store, also known as the directory, contains information about Active Directory objects. These objects typically include shared resources such as servers, volumes, printers, and the network user and computer accounts. For more information about the Active Directory data store, see Directory data store. Security is integrated with Active Directory through logon authentication and access control to objects in the directory. With a single network logon, administrators can manage directory data and organization throughout their network, and authorized network users can access resources anywhere on the network. Policy-based administration eases the management of even the most complex network.

Wiz is a new approach to cloud security that finds the most critical risks and infiltration vectors with complete coverage across the full stack of multi-cloud environments. Find all lateral movement risks such as private keys used to access both development and production environments. Scan for vulnerable and unpatched operating systems, installed software, and code libraries in your workloads prioritized by risk. Get a complete and up-to-date inventory of all services and software in your cloud environments including the version and package. Identify all keys located on your workloads cross referenced with the privileges they have in your cloud environment. See which resources are publicly exposed to the internet based on a full analysis of your cloud network, even those behind multiple hops. Assess the configuration of cloud infrastructure, Kubernetes, and VM operating systems against your baselines and industry best practices.

Protect cloud-native applications and reduce the attack surface by detecting vulnerabilities, hidden malware, secrets/keys, compliance violations and more — from build to runtime — ensuring only compliant containers run in production.Integrate frictionless security early into the continuous integration/continuous delivery (CI/CD) pipeline, and automate protection that empowers DevSecOps to deliver production-ready applications without impacting build cycles.Build and run applications knowing they are protected. Get access to automated discovery, runtime protection, continuous threat detection and response for cloud workloads and containers, and managed cloud threat hunting in a single platform. Find hidden malware, embedded secrets, configuration issues and more in your images to help reduce the attack surface.

Qualys TruRisk Platform (formerly Qualys Cloud Platform). The revolutionary architecture that powers Qualys’ IT, security, and compliance cloud apps. Qualys TruRisk Platform gives you a continuous, always-on assessment of your global IT, security, and compliance posture, with 2-second visibility across all your IT assets, wherever they reside. And with automated, built-in threat prioritization, patching and other response capabilities, it’s a complete, end-to-end security solution. On premises, at endpoints, on mobile, in containers or in the cloud, Qualys TruRisk Platform sensors are always on, giving you continuous 2-second visibility of all your IT assets. Remotely deployable, centrally managed and self-updating, the sensors come as physical or virtual appliances, or lightweight agents. Qualys TruRisk Platform provides an end-to-end solution, allowing you to avoid the cost and complexities that come with managing multiple security vendors.