Best IT Documentation Software in the UK
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Compare the Top IT Documentation Software in the UK as of November 2024
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What is IT Documentation Software in the UK?
IT documentation software is software that enables organizations to create, manage, and organize technical documentation related to their IT systems and infrastructure. It enables users to document processes, configurations, troubleshooting steps, and other essential IT information in a centralized and easily accessible platform. The software often includes collaboration features, version control, and search functionalities to ensure that teams can efficiently update and retrieve documentation. By providing templates and automation options, it simplifies the creation of consistent, accurate, and up-to-date IT documentation. This software improves efficiency, reduces downtime, and ensures that critical IT knowledge is available to support staff and teams. Compare and read user reviews of the best IT Documentation software in the UK currently available using the table below. This list is updated regularly.
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1
NinjaOne
NinjaOne
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. -
2
Atera
Atera
Atera is reinventing the world of IT by harnessing AI to power our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with our proprietary Action AI™ solution. Designed for unprecedented efficiency, Atera serves over 12,000 customers across 120 countries. Our first-of-kind IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, recommended solutions, and more. The result of this groundbreaking technology is a freeing of critical resources and an exponential lift in productivity. Try Atera Free Now!Starting Price: 30-DAY FREE TRIAL -
3
Device42
Device42, A Freshworks Company
With customers across 70+ countries, organizations of all sizes rely on Device42 as the most trusted, advanced, and complete full-stack agentless discovery and dependency mapping platform for Hybrid IT. With access to information that perfectly mirrors the reality of what is on the network, IT teams are able to run their operations more efficiently, solve problems faster, migrate and modernize with ease, and achieve compliance with flying colors. Device42 continuously discovers, maps, and optimizes infrastructure and applications across data centers and cloud, while intelligently grouping workloads by application affinities and other resource formats that provide a clear view of what is connected to the environment at any given time. As part of the Freshworks family, we are committed to, and you should expect us to provide even better solutions and continued support for our global customers and partners, just as we always have.Starting Price: $1499.00/year -
4
Domotz
Domotz
Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with a plug-and-play setup, a friendly UX, and a comprehensive feature set accessible from any desktop browser or mobile device. Monitor any network and IT infrastructure with our powerful, affordable, user-friendly network monitoring software. All the features you need to manage and monitor your IT infrastructure proactively. -
5
Jira
Atlassian
Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.Starting Price: Free -
6
Document360
Kovai
Document360 is an AI-powered knowledge base tool designed for internal and public Knowledge bases. It is a SaaS platform that helps you to build a great self-service knowledge base, FAQ pages, User manuals, Product documentation, software documentation and more. It has smart AI features like AI-powered search, AI tag manager, AI description generator, uncompromised authoring experience, customization, real-time analytics, and enterprise-grade restore, back-up and versioning functionalities. Now, with an additional add-on feature, you can generate API docs for internal and external users using your API definition files for developers. Benefits of Using Document360: - Smart instant search: Google-like search for quick help and dynamically look for the most relevant help articles. - Built-in analytics: This feature filters data and provides the report to derive actionable data and insights. - Integrations: Document360 works seamlessly with third-partyStarting Price: $149.00/month/billed annually -
7
ProProfs Knowledge Base
ProProfs
ProProfs Knowledge Base is a knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.Starting Price: $6 per user per month -
8
Confluence
Atlassian
Confluence by Atlassian is a leading content collaboration software for modern teams. It empowers teams to create, share, and collaborate on projects in one place, easily publish and access company information, capture, store and grow team's knowledge, and so much more. Confluence is also available on mobile, enabling teams to track team activity, give feedback, and stay in sync regardless of device.Starting Price: $10.00/month -
9
Freshservice
Freshworks
If you're looking for an IT service desk solution that's actually simple, turn to Freshservice. A plug-and-play ITIL service desk by Freshworks, Freshservice helps businesses modernize IT and other business functions--without the cost and complexity. Freshservice offers everything teams need for proactive IT service management, including ticketing and asset management, configuration management and enhanced impact analysis, robust incident management functionalities, and more.Starting Price: $19/agent/month -
10
N‑able Passportal
N-able
N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.Starting Price: $18.00/month -
11
M-Files
M-Files
M-Files is the leading platform for knowledge work automation. With M-Files, knowledge workers can find information faster, work smarter, and achieve more. M-Files features an innovative metadata-driven architecture, embedded workflow engine, and advanced artificial intelligence that enable customers to eliminate information chaos, improve process efficiency, and automate security and compliance. By embedding automation and GenAI into its core, M-Files' platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries. For more information, visit www.m-files.com. -
12
Faddom
Faddom
Faddom's application dependency mapping software (formerly VNT) uses network traffic protocols to automatically map all on-prem and cloud platforms. Have a real-time, holistic view of all your hybrid servers, applications, and dependencies 24/7. A completely passive dependency mapping tool. Lightweight. No agents. No credentials. No firewalls. Pricing starts at $1 per node, per month, with a free trial -- no credit card needed.Starting Price: $1 per node per month -
13
ClickHelp
ClickHelp
ClickHelp is an AI-powered online documentation tool used by software companies around the world to create user manuals, knowledge bases, FAQs, tutorials, etc., and publish them instantly on their portal. ClickHelp requires no installation, runs in a web browser, and is accessible from anywhere in the world. Supports Mac OS, Windows, Linux platforms. Here is how ClickHelp makes your tech writing more effective: *Easy to use WYSIWYG topic editor, as well as HTML source mode. *Single-sourcing and content reuse. * Simple customization. *In-depth analytics and reporting. *Readability scores and metrics. *Easy importing and exporting. (Import from Microsoft Word, HTML, Markdown, RTF, CHM, ODT, etc. export to CHM, HTML5 Web Help, PDF, DOCX, etc.) *Translation ecosystem to create multi-language documentation. *Machine translation support. * RTL language support. * Audit trail and IP Allowlist. Integrations: Zapier, Google Analytics, Google Search Consolу and more.Starting Price: $175/month -
14
Virima
Virima Inc.
VIRIMA is a SaaS platform delivering highly automated IT Asset Management (ITAM), IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that are easy and inexpensive to deploy. Through advanced infrastructure discovery and visualization capabilities, VIRIMA links the business processes to the technology and services business rely upon. The innovative automation capabilities of the VIRIMA CMDB deliver insight, control and value to IT organizations large and small, enabling them to efficiently tackle the challenges of managing and securing today’s dynamic, dispersed and complex IT estate.Starting Price: $15,000.00/year -
15
SuperOps
SuperOps
SuperOps is a future-ready, unified PSA-RMM platform for fast-growing MSPs. Powered with the goodness of AI and intelligent automation, SuperOps is packed with all the features and tools that a modern MSP needs, including project management and IT documentation. MSPs no longer need to toggle between tools to manage different pieces of their work. With SuperOps, MSPs can break free from disjointed, legacy tools and experience a platform that’s built for the cloud and designed to make MSPs’ work and life easier.Starting Price: $79/tech/month -
16
XIA Configuration
CENTREL Solutions
Automated documentation software to help you keep track of your IT infrastructure. Automatically document your IT infrastructure with our network documentation tool XIA Configuration. Run reports on your IT configuration including Windows, AD, Exchange, Hyper-V, Azure, VMware, Citrix, and more. Audit the configuration of different systems in a unified web interface. Track changes and expose security vulnerabilities. Turn days of time-consuming, manual documentation work into an automated process that takes just seconds. Discover your servers and record their configuration to help with troubleshooting and disaster recovery. With version control and change tracking, it's easy to detect suspicious behavior and incorrect configuration. Provide evidence that your IT adheres to organization policies, Microsoft best practices and security standards. Use XIA Configuration to automatically generate your documentation with your own branding.Starting Price: $800 one-time payment -
17
IT Glue
Kaseya
Grow your business with the world’s leading IT documentation software. Serving the top-performing MSPs around the globe with over 300,000 users in 70+ countries daily, and dozens of productivity and innovation awards to boot — we’ll put you on the forefront of documentation management. IT Glue provides a documentation framework that is utilized by thousands of MSPs, offering you the most trusted and optimal way of organizing your clients’ information to effectively service them. Zero degrees of separation. Link related items together, so that all the information you need is at your fingertips. Secure your world with an immutable audit trail and next-generation password management engine, which is fully integrated and linked with all of your documentation.Starting Price: $29 per user per month -
18
Hudu
Hudu
Hudu organizes, stores, and encrypts client passwords alongside the rest of your documentation. Hudu allows you to connect assets and articles with powerful relationships, and a state-of-the-art relationship mapper. Set up processes and process templates to easily manage and track progress of checklist workflows. IT can be complex, so we have designed Hudu from the ground up to be fully customizable. Files and passwords are stored with AES 256-bit encryption on servers that you control. Users can enable multi-factor authentication for more protection and administrators have the option to enforce it. Protect your data with the ability to limit hours employees can log in and view data, as well as the types of data they can view and edit. Share passwords through a branded portal to your clients, easily, and securely.Starting Price: $31 per 3 users per month -
19
Swimm
Swimm
Never let onboarding, knowledge silos, or context switching slow you down. Use Swimm to create and edit docs that are coupled with your code, auto-synced, and integrated into your workflow. Swimm's language agnostic editor, paired with its Smart Tokens and Snippet Studio is the foundation for modern documentation. Build great media-rich docs coupled with the code. Swimm's Auto-sync algorithm, helps your documentation stay in sync through refactoring and reorganization. You don't have to worry about changing file names, function names, or your implementation. Swimm will be able to keep up with it. Swimm checks your docs as your code evolves, and notifies you if your changes affect your documentation. Access docs right next to the code they refer to. Stay in your IDE and your flow. When you click on a link, your IDE will open a new tab with the documentation perfectly rendered from Markdown.Starting Price: $29 per month -
20
ITBoost
ConnectWise
The IT documentation software that brings it all together. Documentation, KPIs, and client feedback made easy. ITBoost, IT documentation software by ConnectWise, has a versatile dashboard that hosts the most advanced documentation solution in the industry, and displays the numbers you actually need to see from your external platforms. ITBoost gives you easy access to all of your MSP business applications, PSAs and RMMs. Do what you need to do, all from one place.Starting Price: $17.00/month/user -
21
Bit.ai
Bit Tech Labs
The World's Most Powerful Workplace and Document Collaboration Platform. Built for teams and individuals to create, collaborate, and organize all your work in one place from anywhere in the world. Create fast dynamic notes, documents, wikis, knowledge bases, projects, client deliverables, training guides and client portals, while integrating across the apps you work with. Organize all your work in one place. Use Bit for smart notes, research, freelance work, client deliverables, classwork & more in one beautiful place. Work with your team, clients, partners or students, regardless of where they are located and collaborate on projects together in real-time. Utilize guest access to bring clients, partners and contractors into your world. Bit scales across your entire organization, regardless of whether everyone is in one location or distributed across the globe. Keep all your company knowledge across departments, teams, projects, and clients organized in one central hub.Starting Price: $8 per user per month -
22
Liongard
Liongard
Standardize, secure, and scale your IT managed services. Unleash your team to operate at 10x with Liongard, the only automation platform that gives you complete visibility across the stack, so you can manage modern IT with confidence. Still manually logging in to manage Internet Domains, SQL Servers and every system in between? Unify systems in Liongard to audit historical data, see critical changes, set proactive alerts and report across the IT stack. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Unlock data with Liongard for periodic business reviews, scoping new projects and converting customers to Managed Services. Make every aspect of running your MSP more efficient, profitable and secure – from how you assess potential customers to how you protect their systems. Liongard automates the process and minimizes human errors.Starting Price: $29 -
23
HelpSpace
HelpSpace
Simplify Your Customer Support Team. An inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace. One Inbox For Your Channels. All messages from your different channels arrive in your inbox so you always stay up-to-date on new tickets. Reply Quickly And Efficiently. Change the status, assign an agent or just instantly reply to a ticket. Self-Service Sites. Setup your content with HelpSpace. Multiple self-service sites in various styles: Blog, HelpCenter, Documentation. Self-Service Articles. Adding links of your Self-Service articles is just a click away. Save time! Unlimited Customers. You can have as many tickets and customers as you like. Multiple Channels. Your inbox can receive messages from up to 5 channels in our Pro plan. Intuitive Interface. The interface is clean, simple, and very easy to use. Get Started In Minutes. We made the onboarding process really easy and straightforwardStarting Price: $5 per user, per month -
24
Web Manuals
Web Manuals
Take control of your compliance with a document management system built for aviation. Join more than 20,000 aviation professionals writing manuals with ease in our document management system for the aviation industry. Simple & Efficient. Experience the modules that enable you to focus on writing. Create live links between your aviation manuals and regulatory requirements. No more sending files back and forth! Review your documents with ease. Reduce mistakes. Ensure that everyone always has the latest revision. Stay up-to-date with the compliance libraries and automated compliance monitoring. Simple editing. Full control. Make editing easier with a document management system for aviation. Distribute aviation manuals instantly with our document management system and reader app. Live linking to FAA, EASA, CASA etc. Highlights word-by-word impact. Automatic compliance checklists.Starting Price: €110 per month -
25
Tech Debate
Tech Debate
Transform your software project wiki chaos into an organized success! Boost collaboration, streamline decision-making & simplify onboarding for new engineers. Say hello to Tech Debate, the ultimate solution for managing growing software projects! Our collaborative platform empowers you to create concepts with your team, track all important project changes, and leverage AI-powered tools to quickly uncover insights. Tech Debate ensures your team has a clear understanding of the rationale behind important decisions, which in turn greatly accelerates the software development process. Instead of trying to document ideas and decisions that have already been discussed or even implemented, our collaborative concept creation flow enables teams to communicate technical ideas and seek consensus upfront. Once a decision or concept is approved, it's added to the project timeline – a compact and easy-to-read record of all important decisions, concepts, and ideas.Starting Price: Free -
26
HelpCenter.io
HelpCenter.io
A great knowledge base starts with a great tool. Build an efficient help center in minutes, not months. Quick setup of a customer-serving knowledge base allows for preemptive support, freeing your team from critical cases while increasing customer satisfaction. Manage any number of help centers from one dashboard. Discover the easiest way to start a help center. Concentrate on crafting quality articles rather than fussing over their layout. Enable diverse content, including images, videos, files, and audio. Easily link to other articles in your help center without ever leaving the editor. Receive automatic suggestions from your help center, tailored to the user's current page and behavior. Link and open help center content in the widget without requiring customers to leave the current page. Maintain and organize FAQs in your help center for easy display on your website, replacing static, hard-to-update FAQs.Starting Price: $19 per month -
27
Supacodes
Supacodes
Supacodes can automatically create & update your code documentation in real-time right into Github. Whenever you push new commits, your updates are processed, and existing docs are updated automatically. Supacodes support Typescript, Javascript, Python, Java, PHP, Dart, C and C++. Frustration with a huge undocumented codebase, never again. No matter how many team members there are, it works. You can edit the documentation generated by the AI. However, the best strategy is to put comments within your code wherever necessary. The AI will analyze your comments as well. You are not charged for lines of codes. It's nothing but a convenient way to compare the usage limits. The actual limitation is upon the token count. You can contact support any time with any problem you have.Starting Price: $17 per month -
28
IT Communication Assistant
IT Communication Assistant portal
With an IT communication assistant workspace, the IT communication instruments below are at the immediate disposal of IT professionals. A guiding, interactive message template is available for every IT situation. All you have to do is go through the chosen format and fill it with information. This results in a clear IT message in a professional communication cover. Immediately ready for publication. Always consistent. A guiding, simple IT newsletter builder is available to regularly highlight disclosures on behalf of your IT team. You can choose sections you want to include and fill them. This results in an interesting newsletter in PDF format to share with your stakeholders. An IT jargon translation engine is available. This allows you to quickly clarify complex IT concepts in everyday language. In such a way that even non-techies can easily identify with the technical concept. A manual creator for temporary problem-solving is available.Starting Price: €95 per month -
29
DocuWiki
DocuWiki
DokuWiki is a simple-to-use and highly versatile open source wiki software that doesn't require a database. It is loved by users for its clean and readable syntax. The ease of maintenance, backup, and integration makes it an administrator's favorite. Built-in access controls and authentication connectors make DokuWiki especially useful in the enterprise context and the large number of plugins contributed by its vibrant community allow for a broad range of use cases beyond a traditional wiki. DokuWiki is a popular choice and has many advantages over similar software. Wikis are quick to update and new pages are easily added. Designed for collaboration while maintaining a history of every change, DokuWiki could be used as a corporate knowledge base, private notebook, software manual, and project workspace. We support customization on all levels of expertise. From easy configuration via the admin interface through downloading of templates.Starting Price: Free -
30
Sunrise IT Service Management
Sunrise Software
Sunrise IT Service Management is a comprehensive platform for managing today’s process-centric IT organization. Today’s IT department works as a business or organizational ‘enabler’ and as well as providing support and service, a broad range of operations and processes can be managed via help desk software to ensure that technology investments deliver successful outcomes. Sunrise IT Service Management software delivers an end-to-end capability to truly support the goals of your organization – not just your IT department.