Business Software for IBM watsonx Assistant

Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.

Genesys Cloud CX is a comprehensive, cloud-based contact center solution designed to deliver exceptional customer experiences across various communication channels. Built with scalability and flexibility in mind, it integrates voice, chat, email, social media, and messaging platforms into a unified interface. The platform leverages advanced AI and analytics to provide real-time insights, automate routine tasks, and personalize interactions, ensuring efficient and effective customer engagement. With its robust workforce management tools, businesses can optimize staffing and performance while maintaining high service standards. Genesys Cloud CX is designed for seamless deployment and adaptability, making it an ideal solution for organizations of all sizes looking to enhance their customer service capabilities.

NICE CXone Mpower is an AI-driven customer service automation platform that unifies workflows, agents, and knowledge into a single, scalable system. It enables businesses to design, build, and operate end-to-end workflows, fostering seamless collaboration between customer service and back-office teams. The platform facilitates the rapid development of AI agents informed by historical interaction data and enhances human agent productivity through specialized AI copilots. By centralizing data, knowledge, and AI models, CXone Mpower ensures secure, contextually enriched interactions, leading to more efficient and personalized customer experiences.

Everything you need to deliver personalized customer experiences, all on one powerful platform. Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy to deliver digital-first engagement with the widest breadth of communication channels. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips, integrating data from CRM, payment systems, service ticketing, and more. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications. Twilio Flex powers over half a million agents today and is accelerating digital transformation by freeing companies from the limitations of legacy call centers. Find the documentation, sample code, and developer tools needed to tailor your contact center to your business’s unique needs.

Learn how to operationalize AI in your business. Watson helps you predict and shape future outcomes, automate complex processes, and optimize your employees’ time. Infuse Watson into your workflows to predict and shape future outcomes, automate complex processes, and optimize your employees’ time. Infuse Watson into your apps and workflows to tap into organizational data and put AI to work across multiple departments – from finance, to customer care, to supply chain. With Watson, you can create better, more personalized experiences for customers, scale the expertise of your best people across the organization, and make smarter decisions based on deep insights from data. Watson products and solutions are grounded in science, human-centered design, and inclusivity. An open, faster, more secure way to move more workloads to cloud and AI.

Find specific answers and trends from documents and websites using search powered by AI. Watson Discovery is AI-powered search and text-analytics that uses innovative, market-leading natural language processing to understand your industry’s unique language. It finds answers in your content fast and uncovers meaningful business insights from your documents, webpages and big data, cutting research time by more than 75%. Semantic search is much more than keyword search. Unlike traditional search engines, when you ask a question, Watson Discovery adds context to the answer. It quickly combs through content in your connected data sources, pinpoints the most relevant passage and provides the source documents or webpage. A next-level search experience with natural language processing that makes all necessary information easily accessible. Use machine learning to visually label text, tables and images, while surfacing the most relevant results.

Digital humans can be deployed to help any area of your CX strategy: Need a scalable assistant to better interpret, understand, and route inbound leads? Looking to drive more self-service behavior from consumers both on-and-offline? Digital humans could solve these problems and a whole heap more. Putting the right information, in front of the right person, at the right time can help reduce the friction of turning a casual visitor into a customer. Digital humans can step in and augment existing workflows, establishing a scalable path along which your customers can convert. Right now, UneeQ digital humans are working in healthcare, banking, insurance, education, telecommunications, retail and mental health sectors, to name just a few. Everything from their unique appearance to their personalities are being co-designed to create the most positive, lasting impact on users.

While not all models are created equal, every model needs governance to drive responsible and ethical decision-making throughout the business. IBM® watsonx.governance™ toolkit for AI governance allows you to direct, manage and monitor your organization’s AI activities. It employs software automation to strengthen your ability to mitigate risks, manage regulatory requirements and address ethical concerns for both generative AI and machine learning (ML) models. Access automated and scalable governance, risk and compliance tools that cover operational risk, policy management, compliance, financial management, IT governance and internal or external audits. Proactively detect and mitigate model risks while translating AI regulations into enforceable policies for automatic enforcement.

IntelePeer's Communications Automation Platform (CAP) is a cloud-based solution designed to help businesses automate customer interactions, thereby enhancing customer experiences, reducing costs, and boosting productivity. The platform is user-friendly, scalable, and integrates seamlessly with a wide range of enterprise applications. Powered by generative AI, IntelePeer's CAP enables hyper-automated, omnichannel communications, delivering voice, SMS, social messaging, and more. It supports on-premises, cloud, and hybrid infrastructures, allowing organizations to modernize operations and communications effortlessly. Additionally, the platform ensures enterprise-grade security and compliance, safeguarding both organizational and customer data.

Available in IBM Watson® Studio and Watson™ Knowledge Catalog, the data refinery tool saves data preparation time by quickly transforming large amounts of raw data into consumable, quality information that’s ready for analytics. Interactively discover, cleanse, and transform your data with over 100 built-in operations. No coding skills are required. Understand the quality and distribution of your data using dozens of built-in charts, graphs, and statistics. Automatically detect data types and business classifications. Access and explore data residing in a wide spectrum of data sources within your organization or the cloud. Automatically enforce policies set by data governance professionals. Schedule data flow executions for repeatable outcomes. Monitor results and receive notifications. Easily scale out via Apache Spark to apply transformation recipes on full data sets. No management of Apache Spark clusters needed.

Build, run and manage AI models, and optimize decisions at scale across any cloud. IBM Watson Studio empowers you to operationalize AI anywhere as part of IBM Cloud Pak® for Data, the IBM data and AI platform. Unite teams, simplify AI lifecycle management and accelerate time to value with an open, flexible multicloud architecture. Automate AI lifecycles with ModelOps pipelines. Speed data science development with AutoAI. Prepare and build models visually and programmatically. Deploy and run models through one-click integration. Promote AI governance with fair, explainable AI. Drive better business outcomes by optimizing decisions. Use open source frameworks like PyTorch, TensorFlow and scikit-learn. Bring together the development tools including popular IDEs, Jupyter notebooks, JupterLab and CLIs — or languages such as Python, R and Scala. IBM Watson Studio helps you build and scale AI with trust and transparency by automating AI lifecycle management.

Build and solve complex optimization models to identify the best possible actions. IBM® ILOG® CPLEX® Optimization Studio uses decision optimization technology to optimize your business decisions, develop and deploy optimization models quickly, and create real-world applications that can significantly improve business outcomes. How? IBM ILOG CPLEX Optimization Studio is a prescriptive analytics solution that enables rapid development and deployment of decision optimization models using mathematical and constraint programming. It combines a fully featured integrated development environment that supports Optimization Programming Language (OPL) and the high-performance CPLEX and CP Optimizer solvers. It’s data science for your decisions. IBM Decision Optimization is also available within Cloud Pak for Data where you can combine optimization and machine learning within a unified environment, IBM Watson® Studio, that enables AI-infused optimization modeling capabilities.

Now available—a next generation enterprise studio for AI builders to train, validate, tune and deploy AI models IBM® watsonx.ai™ AI studio is part of the IBM watsonx™ AI and data platform, bringing together new generative AI (gen AI) capabilities powered by foundation models and traditional machine learning (ML) into a powerful studio spanning the AI lifecycle. Tune and guide models with your enterprise data to meet your needs with easy-to-use tools for building and refining performant prompts. With watsonx.ai, you can build AI applications in a fraction of the time and with a fraction of the data. Watsonx.ai offers: End-to-end AI governance: Enterprises can scale and accelerate the impact of AI with trusted data across the business, using data wherever it resides. Hybrid, multi-cloud deployments: IBM provides the flexibility to integrate and deploy your AI workloads into your hybrid-cloud stack of choice.

IBM watsonx Orchestrate is a generative AI and automation solution that empowers businesses to automate tasks and simplify complex processes. With a catalog of prebuilt applications and skills, along with a conversational chat interface, it enables the design of scalable AI assistants and agents to automate repetitive tasks and streamline operations. The platform features a next-generation, low-code builder studio for creating and deploying large language model-powered assistants, guided by a natural language interface for efficient development. The Skills Studio allows teams to build automation using data, decisions, and workflows, integrating existing technology investments with AI assistants. Thousands of prebuilt skills facilitate quick integration with existing systems and applications. Orchestrate's LLM-based routing and orchestration capabilities provide a user-friendly experience, enabling quick engagement with AI agents to accomplish tasks.

An intelligent, endlessly scalable cloud platform built to meet your every need. Leveraging the latest in voice response technology, you’ll boost the quality of every engagement with the ability to build fast, efficient and personalized self-service across the channels your customers prefer. Redefine your customer service with artificial intelligence in your contact center. Our solutions deliver dynamic, conversational interactions rooted in context and customer intent through the use of intelligent automation, chatbots, and virtual assistants. Create a digital journey designed to meet the specific needs of your customers and you’ll grow loyalty for life. Gain your competitive edge with a flexible solution that’s fast, efficient, and seamless- allowing customers to connect with you on the channels they prefer.

The industry’s true serverless platform for voice, video, and messaging APIs trusted by thousands of developers around the world to innovate and scale real-time communications for businesses of any size.

The Avaya Experience Platform is a comprehensive customer experience solution that integrates voice, video, chat, messaging, and more to deliver seamless interactions across all touchpoints. Designed to enhance both customer and employee experiences, it provides agents with real-time customer data in a unified desktop view, enabling personalized and efficient service. The platform supports the management of inbound and outbound communications, connecting customers through their preferred channels while equipping agents with the necessary tools to resolve inquiries effectively. By unifying various communication methods and offering advanced analytics, the Avaya Experience Platform empowers businesses to optimize contact center performance and deliver exceptional customer experiences.

In an age of innovation and accelerating change, organizations demand portability and flexibility as they modernize their applications and IT infrastructure. IBM® Z® hardware and software deliver an open, cloud-native experience, plus the AI, resiliency, and security you need. Consistently build AI-powered applications and deploy them anywhere. Rely on hardware and software designed to protect your data and applications. Get pricing options tailored to your business and IBM Z environment.

Speed up your development process by creating and deploying agent-based services using our intuitive visual interface. The IBM watsonx.ai Agent Builder, a low-code or no-code tool coming soon to watsonx.ai, enables developers to design agents with prebuilt workflows. With this tool, developers can choose the architecture for their agentic systems and effortlessly select the tools they want the agent to use, all through visual components that simplify agent design and tool configuration.

Creating Customer Journeys Through Conversations. Engaging experiences that move with your customers. Loved by developers. Built for business. Vonage Communications APIs (formerly Nexmo) helps growing startups and agile enterprises enhance their customer experience and realize new business outcomes at scale. With our easy-to-use APIs, global platform, and expert support, you can abstract the complexity of communications and innovate faster. Reimagine voice interactions to redefine your customer experiences. Make each message count as an opportunity for your customers and your business. Enhance security and privacy—and create seamless login experiences. Build modern, high-quality voice applications in the cloud. Programmatically send and receive SMS in practically every country. Get real-time intelligence on any phone number in the world. Make and receive calls from the cloud with your existing VoIP infrastructure.

Content Guru’s cloud customer engagement and experience solution storm® services hundreds of the world’s largest organizations. Providing businesses from a variety of sectors with a comprehensive, user-friendly interface, storm offers an effortless solution to resolving queries and issues without losing the quality of service that customers expect. storm integrates seamlessly with third-party databases, overlaying existing infrastructure with the unlimited capabilities of storm to unify disparate systems and enhance customer experience. storm helps hundreds of the world’s largest organizations deliver great customer experiences. Building on the core cloud contact center product set of IVR, ACD, omni-channel support, and more, users have access to a range of cutting-edge modules, ensuring that their customer and agent experiences are optimized. storm provides a range of native functionality, including WFM and CRM tools.