Business Software for Empirix

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Genesys Cloud is the platform for rapid innovation — for organizations of any size, and any industry. It’s an API-first solution, with more than 10 years of testing, refinement, and proven scalability and security. Get access to new functionality. Including the latest innovations in AI-powered customer and employee journeys. Empower your business with the best and broadest customer and employee experience capabilities. Choose a single provider and technology platform with a multitenant, microservices-based architecture you can trust. It provides the scale, flexibility, security and agility you need. Power more connected, meaningful customer conversations through Genesys Cloud. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries.

The leading open source automation server, Jenkins provides hundreds of plugins to support building, deploying and automating any project. As an extensible automation server, Jenkins can be used as a simple CI server or turned into the continuous delivery hub for any project. Jenkins is a self-contained Java-based program, ready to run out-of-the-box, with packages for Windows, Linux, macOS and other Unix-like operating systems. Jenkins can be easily set up and configured via its web interface, which includes on-the-fly error checks and built-in help. With hundreds of plugins in the Update Center, Jenkins integrates with practically every tool in the continuous integration and continuous delivery toolchain. Jenkins can be extended via its plugin architecture, providing nearly infinite possibilities for what Jenkins can do. Jenkins can easily distribute work across multiple machines, helping drive builds, tests and deployments across multiple platforms faster.

Five9 has over a decade of dedicated focus – 100% on cloud contact center software. Positioned highest in ability to execute in the Leaders quadrant of the Gartner Contact Center as a Service Magic Quadrant, Five9 has become the solution of choice for enterprise contact centers that need a solution that is reliable, secure, and scalable.

Go from data to business outcomes faster than ever before with Splunk. Splunk Enterprise makes it simple to collect, analyze and act upon the untapped value of the big data generated by your technology infrastructure, security systems and business applications—giving you the insights to drive operational performance and business results. Collect and index log and machine data from any source. Combine your machine data with data in your relational databases, data warehouses and Hadoop and NoSQL data stores. Multi-site clustering and automatic load balancing scale to support hundreds of terabytes of data per day, optimize response times and provide continuous availability. The Splunk platform makes it easy to customize Splunk Enterprise to meet the needs of any project. Developers can build custom Splunk applications or integrate Splunk data into other applications. Apps from Splunk, our partners and our community enhance and extend the power of the Splunk platform.

Selenium automates browsers. That's it! What you do with that power is entirely up to you. Primarily it is for automating web applications for testing purposes, but is certainly not limited to just that. Boring web-based administration tasks can (and should) also be automated as well. If you want to create robust, browser-based regression automation suites and tests, scale and distribute scripts across many environments, then you want to use Selenium WebDriver, a collection of language specific bindings to drive a browser - the way it is meant to be driven. If you want to create quick bug reproduction scripts, create scripts to aid in automation-aided exploratory testing, then you want to use Selenium IDE; a Chrome and Firefox add-on that will do simple record-and-playback of interactions with the browser. If you want to scale by distributing and running tests on several machines and manage multiple environments from a central point.

Get a full-service experience for building, managing and operating your OpenStack private cloud. OpenStack® Private Cloud can help you increase agility and lower costs while avoiding vendor lock-in. However, half of all businesses attempting to implement OpenStack fail, not just because it’s complex, but because they also lack specific platform expertise. To succeed with OpenStack, you need assistance from certified experts who know how to architect, secure, monitor, patch and upgrade OpenStack clouds. OpenStack Private Cloud from Rackspace Technology is the answer. We blend technology and automation plus human experts to deliver ongoing architecture, security and 24/7/365 operations backed by 1,000+ OpenStack experts. Remove barriers to success with OpenStack delivered as a managed service. And feel the confidence that comes with the support of more than 1,000+ OpenStack experts.

A single platform that combines cloud phone, video collaboration, team chat, contact center and analytics. Optimize your organization's total cost of ownership by giving each user the exact features needed for the job. Eliminate organizational silos with full analytics and collaboration between contact center agents and functional area experts. Single administration tool for system setup, with user and data management. Combine call, directory, video conferencing, chat and contact center in a single license. Connect your business around the globe with enterprise-grade reliability and quality in the cloud. Schedule, start or join HD video and audio conferences from any device or room with no friction. Easily access your contacts whether they are colleagues on the same account or an external user. Design better customer experiences with an intelligent, collaborative, and reliable solution.

Empower everyone on the team to perform robust automated testing on desktop, web and mobile applications, regardless of their experience with functional test automation tools. Ranorex Studio is an all-in-one solution that includes tools for codeless automation as well as a full IDE. With our industry-leading object recognition and shareable object repository, Ranorex Studio makes it possible to automate GUI testing for even the most challenging interfaces, from legacy applications to the latest web and mobile technologies. Ranorex Studio supports cross-browser testing with built-in Selenium WebDriver integration. Perform effortless data-driven testing using CSV files, Excel spreadsheets or SQL database files as input. Ranorex Studio also supports keyword-driven testing: our tools for collaboration allow test automation engineers to build reusable code modules and share them with the team. Download our free 30-day trial for a risk-free start to test automation.

Amazon Connect is an easy to use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. Over 10 years ago, Amazon’s retail business needed a contact center that would give our customers personal, dynamic, and natural experiences. We couldn’t find one that met our needs, so we built it. We've now made this available for all businesses, and today thousands of companies ranging from 10 to tens of thousands of agents use Amazon Connect to serve millions of customers daily. Designed from the ground up to be omnichannel, Amazon Connect provides a seamless experience across voice and chat for your customers and agents. This includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools – all with pay-as-you-go pricing, which means Amazon Connect simplifies contact center operations, improves agent efficiency, and lowers costs.

Offer your customers secure automated payments by phone and text. We easily integrate with your gateway and customer data. Keep your customers informed with proactive automated outbound campaigns with voice, text, and email messaging. Get real-time customer feedback and satisfaction scores with inbound and outbound automated surveys by phone. Delight your customers with the self-service automation they crave. We do the heavy lifting, you enjoy happy customers. The Compass Automation Platform is our Managed Communications Platform as a Service (CPaaS). It’s a highly secure environment for voice and text applications and includes the four applications listed below, which we refine to suit your needs. As a managed platform, we handle all the application management, carrier management, and security so that your IT team can remain focused on your business.

In the battle for enterprise customers, you are competing with new market entrants that are using cloud-based communications platforms with APIs to offer communications services to Enterprises with the promise of enhacing the customer engagement experience. Kandy's unique and market-leading white-label CPaaS offers you a lot more than programmable APIs – it includes prepackaged applications called Kandy Wrappers, an ISV ecosystem and marketplace for creating vertical market applications and the ability to overlay existing SIP and UCaaS environments with our Kandy Link WebRTC Gateway. Embedded Communications means, sales making calls directly from a CRM application, doctors video-calling patients from the EHR system sharing X-rays and medical scans in real-time, students checking tutor availability and initiating a session on demand. All in high definition voice and video and integrating presence, messaging, chat, collaboration and more.

Avaya Cloud Office by RingCentral is a cloud phone system that works where and how you work. You will have everything you need always handy on any device, in any location. It simplified the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Bring together 100+ business integrations, like Google Drive and Salesforce, to customize a true cloud unified communications experience. Avaya Cloud Office gives your employees and customers the features and options you want, all in one app.

RingCentral Contact Center is an omnichannel, cloud-based contact center solution that helps improve the overall call center experience. Equipped with intelligent IVR, self-service options, and integrated with smart routing functionality and unified communications capabilities, RingCentral Contact Center helps optimize staff scheduling, improves call center efficiencies, and increases customer satisfaction. RingCentral Contact Center’s industry-leading tools enable customers to connect more quickly and easily with the agent who can best handle their needs. The platform offers various third-party integrations that include Google, Salesforce, Zendesk, Box, and other popular CRMs. With RingCentral Contact Center, users can choose their preferred mode of communicating with the company, such as chat, SMS, social media, voice, and more.

Give customers a smart, positive experience every time and you’ll win a lifetime of loyalty. With Avaya Contact Center, we can help you do exactly that. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven. And your agents can stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it: in the cloud—public, private, or hybrid—or on your premises. Combined communications that bring together your front and back offices. Agent and supervisor desktops customized to empower, inform, and deliver positive experiences for all.

Manage all private and public environments from one platform using a single CI/CD plugin that connects to ALL automation toolchains. Including Jenkins, Kubernetes, Terraform, Cloud Formation, Azure ARM and more. No installation, no downloads … and on us for the first 30 days. Built-in integration with infrastructure orchestration domains including AWS Cloud formation, Azure ARM, Ansible and Terraform. Service Composition Domain-Specific Language (DSL) – simplifies the relationship between services, handling cascading workflows, shared resources, distributed life-cycle management and more. Orchestration of cloud native Kubernetes services across multiple clusters: OpenShift, GKE, EKS, AKS and KubeSpray. Access a built-in blueprint to automate cluster setup and configuration. Built-in integration with Jenkins and other CI/CD platforms providing a ‘one-stop-shop’ for integrating all orchestration domains to your CI/CD pipeline.

Improve your customer experience with Cisco Finesse. This next-generation agent and supervisor desktop provides a collaborative experience for the communities that interact with your customer service organization. Finesse's user-centric design also enhances satisfaction for your customer-care representatives. Finesse offers transparent integration with the Cisco Collaboration portfolio and is standards-compliant. It provides low-cost customization of the agent and supervisor desktops through open web 2.0 APIs and facilitates integration of value-added applications. Cisco Finesse integrates traditional contact center functions into a thin-client desktop. It implements a browser-based desktop through a web 2.0 interface, no client-side installations required. A single, customizable interface or cockpit that offers customer care providers quick and easy access to multiple assets and information sources. This helps ensure faster, more accurate service.

Enterprise unified communications and collaboration. Bring people together anytime, anywhere, and on any device with Cisco's integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management. Consolidate your communications infrastructure and enable your people and teams to communicate simply with the Cisco Unified Communications Manager. The solution features IP telephony, high-definition video, unified messaging, Instant Message and Presence. Transform your workspaces. Attract and retain the best talent wherever they are and enable them to be productive by giving them Cisco Unified Communications Manager, the tools to succeed. The solution has extensive features to support mobile and remote workers. Regional, family run business or global mega-brand? Choose a solution that scales as your needs change.

Oracle Application Testing Suite is a comprehensive, integrated testing solution that ensures the quality, scalability, and availability of your Web applications and Web Services.

Avaya addresses this growing challenge through the Avaya Aura® Platform, a breakthrough, real time communications architecture using session-based collaboration technologies. Instead of adding complexity or requiring a wholesale forklift from existing solutions, the Avaya Aura® Platform simultaneously simplifies and creates an evolutionary path from today’s single-purpose, siloed, location-specific communications systems. The net result is an innovative and cost-effective multimedia communications infrastructure that integrates current and emerging investments in voice, video, real time collaboration and more. Avaya developed the Avaya Aura® Platform specifically to address the needs of people-centric collaboration in today’s engaged enterprise. Using a unique application of the Session Initiation Protocol (SIP), the Avaya Aura Platform unifies media, networks, devices, applications and presence across a common infrastructure.