Business Software for ConnectWise RMM

Auvik's cloud-based network monitroing and management software gives you instant insight into the networks you manage, and automates complex and time-consuming network tasks. You get complete network visibility and control. Real-time network mapping & inventory means you'll always know exactly whats where, even as your users move. Automated config backup & restore on network devices means you'll mitigate network risk with no manual effort. And deep network traffic insights is a game changer. Whether you are a corporate IT professional or a Managed Service Provider, Auvik has a simple, out of the box solution for you and your team that only take minutes to deploy.

Setyl is a cloud-based IT asset management platform (ITAM) that combines hardware and software asset management in one. The platform seamlessly integrates with 100+ IT systems, including MDM, RMM, IDP, SSO, HR, finance, helpdesk tools, and more. Use Setyl to gain full visibility and control over your IT assets, SaaS applications and licenses, users, vendors and spend in one place — helping you: ✓ Streamline and scale your IT operations, including employee onboarding and offboarding. ✓ Identify and eliminate wasted IT spend. ✓ Safeguard against compliance risks and prepare for your audits, including ISO 27001 and SOC 2. The user-friendly interface requires little to no learning curve, making it easy to use and implement, and to collaborate with people across your organization. Features include: asset and license register, full asset lifecycle management, app renewal management, employee on/offboarding, shadow IT detection, vendor audits, and IT spend reporting.

Heimdal® Endpoint Detection and Response is our proprietary multi-solution service providing unique prevention, threat-hunting, and remediation capabilities. It combines some of the most advanced threat-hunting technologies: - Next-Gen Antivirus - Privileged Access Management - Application Control - Ransomware Encryption Protection - Patch & Asset Management - Email Security - Remote Desktop - Threat Prevention ( DNS based ) - Threat Hunting & Action Center With 9 modules working together seamlessly under one convenient roof, all within one agent and one platform, Heimdal Endpoint Detection and Response grants you access to all the essential cybersecurity layers your business needs to protect itself against both known and unknown online and insider threats. Our state-of-the-art product empowers you to quickly and effortlessly respond to sophisticated malware with stunning accuracy, protecting your digital assets and your reputation in the process as well.

HaloPSA is a modern and intuitive Professional Services Automation (PSA) solution, designed for Service Providers. With HaloPSA’s cloud platform, manage your entire business, modernise your customer experience and automate your service. As an all-inclusive platform, take advantage of all the features including Billing, Project Management, Reporting, time tracking and much more. Furthermore, take advantage of over 50 integrations to centralise your systems. Overall, HaloPSA is trusted by 100,000+ teams from 50+ countries, including global organisations such as Atos, NEC and Gijima.

ConnectWise PSA, formerly ConnectWise Manage, is a robust business management platform made for companies that offer, service, and support technology. Trusted by more than 100,000 users, ConnectWise PSA offers a wealth of features that enables teams to achieve greater accountability, operational efficiency, and profitability. The platform comes with help desk, time tracking and billing, project management, account management, agreements, sales and marketing, procurement, and reporting tools.

N‑able™ Passportal™ provides simple yet secure password and documentation management tailored for the operations of an MSP and ITSP. The platform is cloud-based and offers channel partners automated password protection and makes storing, managing, and retrieving passwords and client knowledge quick and easy from virtually any connected device. The N‑able™ Passportal™ product suite also offers value-added service products including Documentation Manager™, Blink™ and Site™ all of which promote compliance with industry regulations and help protect businesses from data breaches, cybersecurity threats, and network vulnerabilities.

BrightGauge, a ConnectWise solution, was started in 2011 to fill a missing need in the small-to-medium IT Services industry: a better way to manage data and provide the value of work to clients. BrightGauge Software allows you to display all of your important business metrics in one place through the use of gauges, dashboards, and client reports. Used by more than 1,800 companies worldwide, BrightGauge integrates with popular business solutions on the market, like ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, Smileback, and so many more. Dig deeper into your data by adding, subtracting, multiplying, and dividing one metric against another. BrightGauge automatically computes these formulas for you. Want to show your prospects how quick you are to respond to tickets? Show off your data with embeddable gauges on public sites.

Webroot Business Endpoint Protection offers advanced, cloud-based security that defends laptops, desktops, servers, and virtual environments against malware, ransomware, phishing, and zero-day threats. It uses real-time machine learning and predictive analytics to monitor and adapt to new threats continuously. The solution provides multi-vector protection, including antivirus, antimalware, and web filtering, through a lightweight agent that installs quickly and runs efficiently without slowing devices. Remote policy management allows IT teams to easily define and enforce security settings across endpoints. Auto-rollback capabilities help restore infected files quickly, minimizing downtime. Designed for MSPs and SMBs, Webroot Endpoint Protection delivers fast deployment and strong protection within seconds.

Acronis Automation is a Professional Services Automation (PSA) solution tailored for modern Managed Service Providers (MSPs), designed to streamline and enhance business operations. It offers comprehensive features including service desk management, billing and invoicing automation, Customer Relationship Management (CRM), project management, stock inventory control, and Key Performance Indicator (KPI) reporting. By integrating natively with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services within a single console, it enables MSPs to automate billing for various services, manage tickets efficiently, and gain valuable insights into business performance. This centralized approach not only reduces manual efforts but also improves client satisfaction and operational efficiency, empowering MSPs to make informed, data-driven decisions.

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business - enabling MSPs to centralize business operations and make data-driven decisions to improve service, productivity and profitability. Autotask PSA allows MSPs to run all aspects of their business at peak efficiency. It combines all the mission-critical tools necessary to run a managed services business. Autotask PSA centralizes operations and provides instant understanding through customizable dashboards and widgets, enabling you to make data-driven decisions. Autotask PSA does not require extensive testing, maintenance, or updates and has a proven track record of consistently delivering 99.99% uptime and unmatched security. PSA is the central hub for any MSP providing a single pane of glass view across the business and increasing efficiency through automating workflows.

The most flexible platform for KBs, Docs, Passwords, and Configurations running on our cloud or yours... Period! Your clients get online and offline access to their documentation. Also trusted by IT Departments around the world, not just MSPs. The IT Portal is used by over 2500 paying users. This count does not include our instances that are allowed unlimited users. Our cloud offering services regions including the US, CA, UK, EU, and AU. You can also run the portal in your private cloud. As IT Teams grow, they outgrow the cluttered file shares and excel password lists. They need a secure structured platform that allows for the easy access and sharing of information regarding their IT Infrastructure. The IT Portal reduces downtime, creates accountability for documentation, and provides peace of mind for managers and IT professional.

Standardize, secure, and scale your IT managed services. Unleash your team to operate at 10x with Liongard, the only automation platform that gives you complete visibility across the stack, so you can manage modern IT with confidence. Still manually logging in to manage Internet Domains, SQL Servers and every system in between? Unify systems in Liongard to audit historical data, see critical changes, set proactive alerts and report across the IT stack. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Onboard customers faster and monitor system changes daily with Liongard's unified automation platform. Unlock data with Liongard for periodic business reviews, scoping new projects and converting customers to Managed Services. Make every aspect of running your MSP more efficient, profitable and secure – from how you assess potential customers to how you protect their systems. Liongard automates the process and minimizes human errors.

Avoid downtime and data loss for your clients at a lower cost. Acronis Cyber Protect Cloud is the only solution that natively integrates cybersecurity, data protection and management to protect endpoints, systems and data. This synergy eliminates complexity, so service providers can protect customers better while keeping costs down. Next-generation cybersecurity. Advanced AI-based behavioral detection engine for zero-day attack prevention. Reliable backup and recovery. Full-image and file-level backup, disaster recovery, and metadata collection for security forensics. MSP-ready protection management. URL filtering, vulnerability assessments, and patch management for greater control. The traditional stack of endpoint protection products lacks integration and requires much more time for management – maintaining licenses, installing updates and patches, verifying compatibility after updates, and managing multiple policies using a variety of different user interfaces.

DataLakeHouse.io (DLH.io) Data Sync provides replication and synchronization of operational systems (on-premise and cloud-based SaaS) data into destinations of their choosing, primarily Cloud Data Warehouses. Built for marketing teams and really any data team at any size organization, DLH.io enables business cases for building single source of truth data repositories, such as dimensional data warehouses, data vault 2.0, and other machine learning workloads. Use cases are technical and functional including: ELT, ETL, Data Warehouse, Pipeline, Analytics, AI & Machine Learning, Data, Marketing, Sales, Retail, FinTech, Restaurant, Manufacturing, Public Sector, and more. DataLakeHouse.io is on a mission to orchestrate data for every organization particularly those desiring to become data-driven, or those that are continuing their data driven strategy journey. DataLakeHouse.io (aka DLH.io) enables hundreds of companies to managed their cloud data warehousing and analytics solutions.

Lifecycle Manager is the only platform for Customer Success—helping MSPs move from reactive support to strategic partnerships with their clients. It provides the visibility, planning tools, and insights MSPs need to lead proactive conversations, show their value, and grow every client relationship.

Asio™ by ConnectWise®: The platform for top IT solution providers. When you need cutting-edge cloud technology, infinite scalability, and unmatched speed and performance, you need Asio™. With this platform, you’ll start solving the problems that come with disjointed systems, including inefficiencies and redundant tasks. Your business will be a lean, mean ITSP machine with our security-first experience that boosts your business operations, amplifies intelligent monitoring and automation, drives rapid innovation, and more. Take control of your business operations and your bottom line with Asio™ . Amp up your business operations with an MSP-approved collection of software, including a PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence. With unparalleled performance, these tools put you in the driver’s seat on the road to business maturity. Supercharge your service delivery and customer satisfaction with less effort.

Seamlessly manage and protect your devices across all operating systems (OS). IBM® MaaS360® is uniquely equipped to help IT professionals manage a wide variety of endpoints, apps, and data, and protect them efficiently and productively. MaaS360 offers unified endpoint management (UEM) capabilities such as: Streamlined enrollment: IT pros don’t need to touch devices to enroll them. The device setup is already configured in the MaaS360 pre-deployment phase, and corporate resources are handled by over-the-air provisioning. Simplified endpoint management: Manage virtually all device types and the main OS, such as Apple iOS, Android, iPadOS, Microsoft Windows, and Google ChromeOS, from a single console. Take advantage of the simple self-service provisioning process, same-day OS support for the latest platform and 24x7 support by chat, phone, and email.