servicexpert

servicexpert

Unicentric
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About

Case management software for complaints and HR case tracking. Know when your cases are on-time and on-track. And when they’re not. Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service. Consistent, compliant complaints handling: To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access. Go beyond your standard HR system: Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.

About

Unicentric's signature product; the servicexpert Suite is an enterprise platform on which we configure specialized case management and service delivery business applications tailored to each customer's unique needs. The applications, hosted by Unicentric or by the customers, are used in providing and documenting service to clients, processing transactions, managing operations, ensuring compliance, and billing payers. The platform leverages our data, form, report, and workflow engines with common business commodities email, calendaring, contact management, and document management to automate front and back-office processes, billing, and accounting. Configuration and specialization take place at the application layer, producing a true custom solution without the effort or cost of adding or changing the underlying code of servicexpert.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies interested in a complaint management and/or HR case management solution

Audience

Enterprise organizations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Workpro
Founded: 1969
United Kingdom
www.workpro.com

Company Information

Unicentric
www.unicentric.com/solutions

Alternatives

Alternatives

Collaborate

Collaborate

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Resolve Enterprise

Resolve Enterprise

Resolve Software Group
ICONI Platform

ICONI Platform

ICONI Software
Sunrise HR Case Management

Sunrise HR Case Management

Sunrise Software
NewOrg

NewOrg

NewOrg Management System

Categories

Categories

HR Case Management Supported
Human Services Supported

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Not Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported

HR Employee File Management Features

Access Controls Not Supported
Centralized Employee Files Not Supported
Dashboard Supported
Email Notifications Supported
Paper & Digital Not Supported
Regulatory Compliance Supported
Retention Settings Not Supported
Search Supported
Sharing Spaces Not Supported
Signature Not Supported

Human Services Features

Case Management Supported
Certification & Licensing Not Supported
Child Welfare Management Supported
Document Management Supported
Reporting & Statistics Supported
Scheduling Not Supported
Time Tracking Not Supported
Training Management Not Supported

Integrations

Oncore Supported

Integrations

Oncore Not Supported
Claim Workpro and update features and information
Claim Workpro and update features and information
Claim servicexpert and update features and information
Claim servicexpert and update features and information