servicexpertUnicentric
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Related Products
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About
Case management software for complaints and HR case tracking.
Know when your cases are on-time and on-track. And when they’re not.
Monitor progress, or the lack of it, with at-a-glance visibility of your entire workflow – including team activity and deadlines. Freeing you and your team to provide exceptional service.
Consistent, compliant complaints handling:
To help you get it right, Workpro provides an all-in-one solution that lets you track and manage every complaint. Know exactly who's doing what and when, using centralised dashboards that your whole team can access.
Go beyond your standard HR system:
Automate processes, track timescales at a glance and generate reports – all giving you the control and consistency you need to make sure you’re dealing with employees fairly, each and every time.
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About
Unicentric's signature product; the servicexpert Suite is an enterprise platform on which we configure specialized case management and service delivery business applications tailored to each customer's unique needs. The applications, hosted by Unicentric or by the customers, are used in providing and documenting service to clients, processing transactions, managing operations, ensuring compliance, and billing payers. The platform leverages our data, form, report, and workflow engines with common business commodities email, calendaring, contact management, and document management to automate front and back-office processes, billing, and accounting. Configuration and specialization take place at the application layer, producing a true custom solution without the effort or cost of adding or changing the underlying code of servicexpert.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Companies interested in a complaint management and/or HR case management solution
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Audience
Enterprise organizations
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationWorkpro
Founded: 1969
United Kingdom
www.workpro.com
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Company InformationUnicentric
www.unicentric.com/solutions
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Categories |
Categories |
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Complaint Management Features
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Not Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Not Supported
Self Service Portal
Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
HR Employee File Management Features
Access Controls
Not Supported
Centralized Employee Files
Not Supported
Dashboard
Supported
Email Notifications
Supported
Paper & Digital
Not Supported
Regulatory Compliance
Supported
Retention Settings
Not Supported
Search
Supported
Sharing Spaces
Not Supported
Signature
Not Supported
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Human Services Features
Case Management
Supported
Certification & Licensing
Not Supported
Child Welfare Management
Supported
Document Management
Supported
Reporting & Statistics
Supported
Scheduling
Not Supported
Time Tracking
Not Supported
Training Management
Not Supported
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Integrations
Oncore
Not Supported
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