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About

VideoCX.io is a secure, browser-based video engagement platform purpose-built for the financial services industry. Over 75 BFSI companies use VideoCX to conduct more than 3 million monthly customer video calls for onboarding, KYC, servicing, credit verification, and claims. The platform supports 44 product journeys, 14 use cases, and offers 100+ features like face match, document capture, live agent routing, queue management, co-browsing, screen sharing, and audit-ready recordings. No app installs are required. Leading brands including ICICI Bank, Axis Bank, HDFC Life, Bajaj Allianz, and Piramal Finance trust VideoCX. The platform includes 5 AI-powered services for face match, sentiment analysis, speech-to-text, transcript summarization, and real-time language translation. Choose from SaaS, hybrid, or on-premise deployment via AWS. VideoCX reduces branch visits, accelerates resolution, and simplifies high-stakes customer interactions with regulatory confidence.

About

Vizalia is a visual-assistance platform for customer service, after-sales, telesales and contact-center teams, including field-service organizations and BPOs. During a phone call, an agent sends the customer an SMS link that opens in a mobile browser without an app or account. The agent can view the customer's camera feed, annotate it and guide troubleshooting. For telesales, agents share offers, simulations and contracts during the call. Its 3D measurement feature reconstructs a space from smartphone video so agents can take measurements remotely. Vizalia integrates with telephony and CRM tools and provides a REST API. Pricing is based on annual visual-session volume, with unlimited users. The SaaS platform is ISO 27001 certified and hosted in France.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a full suite enterprise grade video banking and video KYC platform

Audience

Customer service, after-sales, telesales, contact-center, field-service and BPO teams supporting customers by phone.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Vizalia charges for an annual volume of visual sessions, paid in advance. Per-session rates decrease at higher volumes, and users are unlimited. The agreement runs for three years, with annual prepayment and an option to exit after the first year with three months' notice. The session volume committed for the first year remains the commitment throughout the term.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

VideoCX.io
Founded: 2017
INDIA
web.videocx.io

Company Information

Vizalia
Founded: 2016
France
vizalia.ai

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Categories

KYC Supported

Categories

Integrations

Aircall Not Supported

Integrations

Aircall Supported
Claim VideoCX.io and update features and information
Claim VideoCX.io and update features and information
Claim Vizalia and update features and information
Claim Vizalia and update features and information