WebFirst

WebFirst

RTI Software
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About

Valor CAD (Computer Aided Dispatch) for government is used worldwide by the US military, police departments, and PSAPs to improve their calls-for-service (CFS) processing, coordinate emergency response and enhance the public’s safety. Designed as an easy to use, client configurable commercial off-the-shelf (COTS) system, our applications have powerful command and control and reporting tools that help command, communications, and first responder personnel gain awareness to real-time (and historical) incident information to improve their decision making. Valor RMS (Records Management System) is seamlessly integrated with Valor CAD and other modules such as BOLO, Evidence and Warrants within the Valor Incident Management System (Valor IMS) using a single SQL database for all modules. Valor RMS captures the data directly from a closed CAD event and places it in an officer’s initial incident report, creating efficient and accurate information transfer.

About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Law enforcement

Audience

Companies searching for a solution to facilitate communication

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$59 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Valor Systems
Founded: 1994
United States
www.valorsystems.com

Company Information

RTI Software
www.rti-software.com/webfirst.html

Alternatives

Alternatives

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ePortPass

ePortPass

ePortation

Categories

Categories

Law Enforcement Features

Case Management Supported
Certification Management Supported
Court Management Not Supported
Court Management Integration Supported
Crime Scene Management Not Supported
Criminal Database Supported
Dispatching Supported
Evidence Management Supported
Field Reporting Supported
Incident Mapping Supported
Internal Affairs Administration Not Supported
Investigation Management Supported
Scheduling Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Integrations

No info available.

Integrations

No info available.
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Claim Valor Systems and update features and information
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