Userback vs. Ruttl Comparison


Userback	Ruttl Brucira Softwares Pvt. Ltd.	+	+
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About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.	About ruttl is the fastest way for product, marketing, sales and support teams to collect visual feedback, collaborate, and manage ideas through tools like website feedback, bug tracking and mobile app feedback. Users can leave comments directly on live websites/apps and make real time edits so they can give precise change values to the developers. Currently, to review and track bugs on websites and mobile apps, people often resort to traditional methods such as taking screenshots, creating lengthy email threads, or having time-consuming meetings with developers. These methods can be frustrating and often lead to miscommunications and delays in the entire process. That's why we built ruttl! With its powerful features, users can now easily edit content, replace images, and make design changes to web elements while seamlessly sharing all kinds of changes that need to be implemented by developers. With over 15000+ users, ruttl has transformed the visual feedback process.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers	Audience Web Designers, Web Developers, Web Design Agencies, UI UX Designers, Content Writers, Product Teams, Marketing Teams, Agencies, Project Managers, Sales Teams
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29 per month Team: $29/month. For growing teams managing feedback more effectively. Business: $79/month. For scaling teams needing more advanced tools. Business Plus: $159/month. For enterprise teams requiring extra control and support. Free Version Free Trial	Pricing $8/month/user Ruttl Basic Plan: Free Ruttl Pro Plan: $6.6 per user, per month (billed annually) or $8 per user, per month (billed monthly) Ruttl Teams: $30/month/user (billed monthly) Free Version Free Trial
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.9 / 5 Read all reviews
Pros & Cons from Real Users Pros - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low. Good tool for working on web projects and communicating what needs to be done between team mates and clients. -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients. The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site. Cons Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good. It's a bit of learning curve. You have to put some code into the site but it works. -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same. There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects. We don't have any real concerns with how the tool works.	Pros & Cons from Real Users Pros The ability to leave comments and annotations directly on a live website is a game changer. It makes collaboration with clients and team members much more efficient and eliminates long back-and-forth email threads. The customer support team is also outstanding : fast, helpful, and genuinely responsive. I find Ruttl to be hands down the best way to provide feedback without needing to take screenshots and circle things on my phone. It's absolutely the most efficient way to work with clients, allowing me to provide feedback on sales pages directly. I absolutely love the ability to pin comments, which is fantastic because it lets me be super specific with where and exactly I want the changes to be. The initial setup was incredibly easy and seamless, making it straightforward to transition and implement, which is why I continued to use it. This software has made it effortless for my company to navigate our quarterly website changes across multiple departments. Has lots of features and is really simple for all parties to use and collaborate. Customer support is fast and very helpful and understanding. Easy to collect comments directly on all our websites, instead of per ticket basis. Have different devices view to check our websites from (other website reviewers dont have, that's why we chose Ruttl). Ruttl makes client feedback so much easier and more visual. I love being able to comment directly on website sections and resolve issues without endless email threads. The platform is intuitive, fast, and very well designed. Real-time notifications and editing features keep everything flowing smoothly, and the support team is incredibly kind and helpful. Cons The one downside is that cancelling a subscription requires contacting customer support rather than being able to manage it directly from your account. It would be more convenient to have full control over your billing and subscription settings in one place. It would be nice to be able to view things on mobile. Also, it would be nice to be able to format the comments. Sometimes when you leave a comment, it loses the formatting, like when making a long list or wanting spaces between sections. I haven't run into many issues, as they are a responsive team and look to proactively improve issues. Just that members are not being added automatically when adding new projects. I haven’t had any real issues so far. If I could suggest something, it would be to offer more pricing options for solo users or freelancers in different countries. But overall, the platform is amazing.
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Userback Founded: 2016 Australia www.userback.io	Company Information Brucira Softwares Pvt. Ltd. Founded: 2016 India ruttl.com
Alternatives Ruttl Brucira Softwares Pvt. Ltd.	Alternatives Commented Commented LTD
Usersnap	PageShare
BugHerd Splitrock Studio Pty Ltd.	Reviso
Hotjar	Volley
Mouseflow View All	MarkUp Ceros View All
Categories Bug Tracking Complaint Management Customer Experience Customer Feedback Customer Success Design Feedback Digital Experience Platforms (DXP) Feature Management Issue Tracking Product Management Session Replay Usability Testing User Research UX Visual Feedback	Categories Design Feedback Project Management UX Video Review & Collaboration Visual Feedback Web Design
UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Show More Features Bug Tracking Features Backlog Management Filtering Issue Tracking Release Management Task Management Ticket Management Workflow Management Complaint Management Features Case Management Complaint Classification Corrective Actions (CAPA) Customer Complaint Tracking Feedback Management Forms Management Issue Tracking Quality Assurance Management Routing Self Service Portal Social Media Monitoring Survey Management Customer Experience Features Action Management Analytics Customer Segmentation Dashboard Feedback Management Knowledge Management Multi-Channel Collection Sentiment Analysis Survey Management Text Analysis Trend Analysis Customer Feedback Features Alerts / Notifications Behavior Analytics Bug Reports Community Feedback Tools Live Chat Negative Feedback Management Net Promoter Score (NPS) Screenshot / Screen Capture Surveys User Testing Tools Video Feedback Visual Feedback Tools Voice of the Customer (VoC) Website Feedback Customer Success Features Account Alerts Account Management Communication Management Customer Engagement Customer Lifecycle Management Health Score Onboarding Revenue Management Usage Tracking / Analytics Win / Loss Analysis Digital Experience Platforms (DXP) Features Alerts / Notifications Auto-Tagging Blogs Calendar Content Modeling Digital Asset Management File Sharing Form Builder Forums / Message Boards Headless CMS Knowledge Base Performance Monitoring Personalization / Segmentation Reporting / Analytics Surveys / Polls Templates User Management / Permissions Version Control Wiki Workflow Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Product Management Features Collaboration Feedback Collection Idea Management Milestone Tracking Prioritization Product Roadmapping Release Management Requirements Management Resource Management Workflow Management Session Replay Features Eye Tracking Form Analytics Heatmaps Mouse Tracking Optimization Tools Session Recording Surveys User Experience Analysis User Feedback Visitor Segmentation Usability Testing Features A/B Testing Annotations Audience Targeting Heatmaps Impression Testing Mobile Testing Moderated Usability Testing Prototype Testing Quantitative Metrics Remote User Testing Reporting / Analytics Surveys and Feeback Video Recording / Transcription	UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research Show More Features Project Management Features Agile Methodologies Budget Management Client Portal Collaboration Tools Cost-to-Completion Tracking Customizable Templates Gantt Charts Idea Management Kanban Board Milestone Tracking Portfolio Management Resource Management Time & Expense Tracking Traditional Methodologies Video Review & Collaboration Features Activity Notifications Annotations Client Portal Communication Tools Customizable Branding / White Label For Agencies One-Click Approvals Roles / Permissions / Groups Side-to-Side Comparisons Stages Threaded Comments Version Control Video Editing Workflow Management Web Design Features Autocompletion Collaborative Editing Content Management Drag & Drop Element Libraries Programming Language Support Syntax Highlighting Templates
Integrations Asana ClickUp Jira Slack Trello Zapier Basecamp ChatGPT Claude Cursor GitHub GitLab Integrately Intercom Notion Teamwork.com WordPress Wrike Zendesk monday AI work platform Show More Integrations View All 25 Integrations	Integrations Asana ClickUp Jira Slack Trello Zapier Basecamp ChatGPT Claude Cursor GitHub GitLab Integrately Intercom Notion Teamwork.com WordPress Wrike Zendesk monday AI work platform Show More Integrations View All 6 Integrations
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